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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

96% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

They are very friendy and accomodating especially to...

They are very friendy and accomodating especially to your questions Reviewed on: 14th April 2025

Great For Community Based Loans

Good communication from the company when applying for a loan, explained stuff well that I didn’t initially understand. Reviewed on: 14th April 2025

First port of call and only port of call for my loans.

I have been with CCU since their onset in West Lothian. I have had multiple loans for car purchases, renovating etc etc. The loans have been easy to set up and manage. I have also paid them off early so great for me as no further costs incurred. Greatly appreciated.Thanks. Reviewed on: 14th April 2025

Been with you 16 plus years massive help for my fami...

Been with you 16 plus years massive help for my family as single mum and carer Reviewed on: 14th April 2025

Loans at Capital Credit Union

Dealing with great friendly, knowledgeable staff who explain things clearly, making the loan process very smooth Reviewed on: 14th April 2025

Excellent company

CCU helped me with finding a loan, they also give you a savings account so every time you pay the loan a small bit goes in to your savings account too. The staff are so helpful and friendly, always on hand to assist with any queries. Would highly recommend them Reviewed on: 14th April 2025

Always friendly informative and competent staff prod...

Always friendly informative and competent staff products are competitive been with CCU for a long time always had a good experience Reviewed on: 14th April 2025

Absloute quality service

I was struggling towards Christmas capital ceedit iunion helped me borrow money against my savings it really helped me amd my family out which was brilliant at such a critical time , they were amazing and very fast at making this work for me Reviewed on: 14th April 2025

Easy application, fast decision and great rates

Easy application, fast decision and great rates Reviewed on: 14th April 2025

Long time member of almost 20 years

I have been a long time member of the CCU for almost 20 years, and in that time I cannot recall a single occasion where I have received less than excellent service. A fantastic organisation with great staff who always go above and beyond to ensure the highest level of customer service! Reviewed on: 14th April 2025

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