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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (751 reviews)

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4.94

Based on 751 reviews, last reviewed 15th Jul 2025

75% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Very helpful and informative staff

Very helpful and informative staff Reviewed on: 14th April 2025

Easy to contact and available to phone and speak to.

Easy to contact and available to phone and speak to. Have always found the staff extremely helpful and knowledgeable. Reviewed on: 14th April 2025

They've been great with me for loan.

They've been great with me for loan. Helped massively! Reviewed on: 14th April 2025

No mess just attention.

No mess just attention. The staff couldn’t be more helpful and kind. Been with CCU for years. I’d use them before others every time Reviewed on: 14th April 2025

Always happy to help

Never had any problems with capital credit union . Either on line or by telephone Reviewed on: 14th April 2025

I had a lovely experience

I had a lovely experience and everyone that I spoke to was very informative Reviewed on: 14th April 2025

Very supportive and professional people dealing with...

Very supportive and professional people dealing with the members,and easy to approach and friendly manner this is how I will recommend to my friends and family.colleagues at work Reviewed on: 14th April 2025

Very good

Never had a problem. Always been very polite and helpful Reviewed on: 14th April 2025

Car loan

I took a car loan couple years ago. Really friendly staff, always happy to help. I have recommended Capital Credit Union to few of my colleagues. Reviewed on: 14th April 2025

They are a very friendly and professional service al...

They are a very friendly and professional service always putting their clients first with good advice and understanding at every turn. I feel supported and cherished by this credit union who understand my situation and advise the best they can Reviewed on: 14th April 2025

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