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Capital Credit Union: Loans reviews

View other Capital Credit Union products
4.94
Based on 751 reviews, last reviewed 15th Jul 2025
75% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
2%
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0%
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0%
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1%

Latest highest rating:

5

The Loan application process. The Loan application process. Really easy to navigate. Friendly, helpful staff. If there is a problem. They will endevour to rectify as a matter of ur... Read more Reviewed on: 15th July 2025
Mr LR's avatar
Mr LR

Latest lowest rating:

2

No real benefits for a loyalty advance I took out a loyalty advance and basically I am paying you to access my own money. This is not a good idea at the rate you offered and not a help to l... Read more Reviewed on: 14th April 2025
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Jim
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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (751)

Great team and service.

5
Great team and service. Helped me loads and continued support also Reviewed on: 14th April 2025
James D's avatar
James D

it's affordable APR and reliable.

5
it's affordable APR and reliable. You can trust them to sorted out your finances. Reviewed on: 14th April 2025
Esther L's avatar
Esther L

Very good customer service.

5
Very good customer service. Easy to deal with. Reviewed on: 14th April 2025
L A's avatar
L A

For The People

5
I've always had a very good experience with Capital. The service is prompt and the team are excellent in terms of manner and fantastic communication Reviewed on: 14th April 2025
Sharron M's avatar
Sharron M

Excellent rates, prompt and lovely customer service

5
My partner and I use CCU for the excellent rates. Staff are always very prompt to respond to questions and have always been able to give us helpful information and accurate time frames. We'll certainly continue to use them in the future! Reviewed on: 14th April 2025
Rosie T's avatar
Rosie T

Capital credit union 5 star

5
I agreed a loan with Capital credit union to finance solar panels, batteries and air source heat pump. Everything went smoothly and in a good time frame. An issue occurred when I was awarded government funding for the heat pump, I phoned to organise paying the funding into the account, turns out the wrong account had been set up initially, this was sorted within a hour and things have been good ever since. Reviewed on: 14th April 2025
George G's avatar
George G

Great service

5
Everything was dealt with quickly and efficiently. Any questions I had answered promptly and professionally. All paperwork and any updates were sent over during my preferred option and confirmation in writing also Reviewed on: 14th April 2025
Lee's avatar
Lee

Capital credit customer consideration

5
I have always found all dealings with capital credit to be fast efficient and the staff friendly and consistent with information and advice. The process for applications are easy and make applying simple. Reviewed on: 14th April 2025
James M's avatar
James M

Great company to deal with good interest rates

5
Great company to deal with good interest rates Reviewed on: 14th April 2025
James M's avatar
James M

Great, always very accommodating

5
Great, always very accommodating Reviewed on: 14th April 2025
Samantha W's avatar
Samantha W

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