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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Very good

Never had a problem. Always been very polite and helpful Reviewed on: 14th April 2025

Car loan

I took a car loan couple years ago. Really friendly staff, always happy to help. I have recommended Capital Credit Union to few of my colleagues. Reviewed on: 14th April 2025

They are a very friendly and professional service al...

They are a very friendly and professional service always putting their clients first with good advice and understanding at every turn. I feel supported and cherished by this credit union who understand my situation and advise the best they can Reviewed on: 14th April 2025

Great team and service.

Great team and service. Helped me loads and continued support also Reviewed on: 14th April 2025

it's affordable APR and reliable.

it's affordable APR and reliable. You can trust them to sorted out your finances. Reviewed on: 14th April 2025

Very good customer service.

Very good customer service. Easy to deal with. Reviewed on: 14th April 2025

For The People

I've always had a very good experience with Capital. The service is prompt and the team are excellent in terms of manner and fantastic communication Reviewed on: 14th April 2025

Excellent rates, prompt and lovely customer service

My partner and I use CCU for the excellent rates. Staff are always very prompt to respond to questions and have always been able to give us helpful information and accurate time frames. We'll certainly continue to use them in the future! Reviewed on: 14th April 2025

Capital credit union 5 star

I agreed a loan with Capital credit union to finance solar panels, batteries and air source heat pump. Everything went smoothly and in a good time frame. An issue occurred when I was awarded government funding for the heat pump, I phoned to organise paying the funding into the account, turns out the wrong account had been set up initially, this was sorted within a hour and things have been good ever since. Reviewed on: 14th April 2025

Great service

Everything was dealt with quickly and efficiently. Any questions I had answered promptly and professionally. All paperwork and any updates were sent over during my preferred option and confirmation in writing also Reviewed on: 14th April 2025

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