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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

92% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Capital credit customer consideration

I have always found all dealings with capital credit to be fast efficient and the staff friendly and consistent with information and advice. The process for applications are easy and make applying simple. Reviewed on: 14th April 2025

Great company to deal with good interest rates

Great company to deal with good interest rates Reviewed on: 14th April 2025

Great, always very accommodating

Great, always very accommodating Reviewed on: 14th April 2025

It's great having a not for profit loan option and i...

It's great having a not for profit loan option and it's easy to navigate everything on the app - any time I get stuck, customer service is great at responding quickly and really helpful Reviewed on: 14th April 2025

Ethical, good value and accessible

The process of applying for a loan was straightforward and approval was fairly quick. The advisor was friendly and helpful. I also save with CCU and have taken advantage of the member death benefits plan, which is very good value for money. I have since recommended CCU to family and friends. Reviewed on: 14th April 2025

Golf Course fees

Good experience setting up Golf Course fees credit account Reviewed on: 14th April 2025

Loan process was very good and in a timely manner

Loan process was very good and in a timely manner Reviewed on: 14th April 2025

Great, responsive service

I had a good experience, quick service and a helpful staff member. The loan was processed in good time which allowed me to have the money in place for my requirement. I also have savings and continued with this, if I need the savings I get them quickly Reviewed on: 14th April 2025

Had an amazing experience with capital credit union!

Had an amazing experience with capital credit union! Amazing customer service and very fast services with what they deliver. Reviewed on: 14th April 2025

Great Service

The process of taking a loan was easy and I was very well informed by customer service on how everything would work. Customer service advisors are always incredibly helpful and friendly. Overall I found using CCU services to be easy and felt supported at all times. I would recommend CCU to anyone looking for support with loans or savings. Reviewed on: 14th April 2025

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