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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.89 (757 reviews)

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4.89

Based on 757 reviews, last reviewed 24th Aug 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

96%

Latest highest rating:

5

They have excellent rates and respond very quickly. They have excellent rates and respond very quickly. I like the app and online experience that they provide. Reviewed on: 24th August 2026

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (757)

Great, responsive service

I had a good experience, quick service and a helpful staff member. The loan was processed in good time which allowed me to have the money in place for my requirement. I also have savings and continued with this, if I need the savings I get them quickly Reviewed on: 14th April 2025

Had an amazing experience with capital credit union!

Had an amazing experience with capital credit union! Amazing customer service and very fast services with what they deliver. Reviewed on: 14th April 2025

Great Service

The process of taking a loan was easy and I was very well informed by customer service on how everything would work. Customer service advisors are always incredibly helpful and friendly. Overall I found using CCU services to be easy and felt supported at all times. I would recommend CCU to anyone looking for support with loans or savings. Reviewed on: 14th April 2025

Applied for a loan and was treated very good by the...

Applied for a loan and was treated very good by the staff very professionally and quickly Reviewed on: 14th April 2025

Excellent customer service .

Easy to contact, very friendly and knowledgeable. Gave me a lot of confidence in their advice. First class service Reviewed on: 14th April 2025

Excellent service and rates

They responded very quickly to all my inquiries, the rate of my loan was exceptional and the app allows me to see how much I have left. I have also started a savings pot through credit union for Christmas, it is such a great idea. Highly recommend this company for loans and savings. Reviewed on: 14th April 2025

Secured Loan

I had a secured loan. It was approved and set up within 2 days Reviewed on: 14th April 2025

The People's Champions

I've been with Capital for a good 8 to 10 years and have had many products in that time. They're amazing and such fair lenders. They actually listen and don't just flat out reject you. I've recommended them to loads of people room. Reviewed on: 14th April 2025

I have been with the capital credit union for about...

I have been with the capital credit union for about 25 years. They have always been there in my time of need, when many other banks won't help me. Reviewed on: 14th April 2025

Helpful and easy

Very helpful, very easy to negative the website. Good communication throughout loan application process. Reviewed on: 14th April 2025

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