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Capital Credit Union: Loans reviews

Name: Loans
Rating: 4.94 (754 reviews)

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4.93

Based on 754 reviews, last reviewed 12th Dec 2025

88% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I secured a loan with very low interest covered by m... I secured a loan with very low interest covered by my savings I can always speak to someone helpful and I like the ethics of this bank I am 72 and ap... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Are one of the worst companies that I have had to de... Are one of the worst companies that I have had to deal with have no customer service just send you texts with half messages and are not able to call c... Read more Reviewed on: 12th December 2025

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About this product

With a Capital Credit Union loan, members can borrow from £50 up to £35,000.

All members must save at least £15 per month alongside the loan to help build up a nest egg. Capital Credit Union loans come with free loan protection insurance and flexible repayments with terms of up to ten years.

Capital Credit Union loan reviews help you find out what it’s really like to be a customer. If you’ve used Capital Credit Union before, you can also leave a review and share your experience.

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Capital Credit Union Loans reviews (754)

Applied for a loan and was treated very good by the...

Applied for a loan and was treated very good by the staff very professionally and quickly Reviewed on: 14th April 2025

Excellent customer service .

Easy to contact, very friendly and knowledgeable. Gave me a lot of confidence in their advice. First class service Reviewed on: 14th April 2025

Excellent service and rates

They responded very quickly to all my inquiries, the rate of my loan was exceptional and the app allows me to see how much I have left. I have also started a savings pot through credit union for Christmas, it is such a great idea. Highly recommend this company for loans and savings. Reviewed on: 14th April 2025

Secured Loan

I had a secured loan. It was approved and set up within 2 days Reviewed on: 14th April 2025

The People's Champions

I've been with Capital for a good 8 to 10 years and have had many products in that time. They're amazing and such fair lenders. They actually listen and don't just flat out reject you. I've recommended them to loads of people room. Reviewed on: 14th April 2025

I have been with the capital credit union for about...

I have been with the capital credit union for about 25 years. They have always been there in my time of need, when many other banks won't help me. Reviewed on: 14th April 2025

Helpful and easy

Very helpful, very easy to negative the website. Good communication throughout loan application process. Reviewed on: 14th April 2025

Fantastic people and great products

Fantastic people and great products Reviewed on: 14th April 2025

Any time i have called with questions they have been...

Any time i have called with questions they have been very professional and quick and always given me the answers I needed. There services are excellent Reviewed on: 14th April 2025

Gret customer service always there to help

Gret customer service always there to help Reviewed on: 14th April 2025

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