Our customers are the reason the business exists and we always want to make sure we're doing everything we can to bring them credit card products that really work for them. Smart Money People is the place for Capital One reviews.
Channels
61% of feedback is Process related
Top Age Profile: 25-34
Top Channel Preference: Online
Write a reviewCredit card
Applied several times for this card and every time got accepted ,emails etc to tell me card is on its way but never arrives do not use this company as they rip you off.what do you expect out a American company bad bad bad
Reviewed on 15th December 2020Bob![]()
Write a reviewNo Security checks
It's absolutely appalling that a credit card application could be verified with no photo ID... Read more
It's absolutely appalling that a credit card application could be verified with no photo ID required.
My wife's identity was used by fraudsters to open a credit card and when we found out, we requested for a photo ID of who did open it, but it turns out Capital One security checks is no different from "beach sand tower". Now we're left to foot the outstanding bills. Absolutely shocking company.
If opening an account can be so easy and anyone can do so with a different identity, I shudder to think of the lies you tell your genuine customers about the security promised to them.
Shocking, inept, vile, disgusting and unethical company.
Reviewed on 18th November 2020Emmanuel![]()
Write a reviewTerrible
The credentials of 'meet the team' at capital one are most impressive, what a pity they can't put their education into practise. You cannot even report a lost or stolen card outside of opening hours! Impossible to get in touch with anyone working for... Read more
The credentials of 'meet the team' at capital one are most impressive, what a pity they can't put their education into practise. You cannot even report a lost or stolen card outside of opening hours! Impossible to get in touch with anyone working for CO. How can a company exist with such appalling and virtually non existent customer service. All the Ox-bridge graduates running the show evidently can't apply themselves.
Reviewed on 29th October 2020Anonymous![]()
Write a reviewHelpful
helpful and friendly put me at ease
Reviewed on 13th August 2020Sandra Meiklejohn![]()
Write a reviewSecurity matters to them
Have always felt safe owning one of these cards as they are very quick to ring and message me if they suspect the card has been compromised in any way.
Reviewed on 11th July 2020Mike Mann![]()
Write a reviewExcellent credit card for poor credit
Absolutely brilliant service,no problem with payment set ups Absolutely excellent could not fault
Reviewed on 8th July 2020karen![]()
Write a reviewPut customer first
They always put customers first, superb support and options available.
Reviewed on 19th June 2020Sam Birkinshaw![]()
Write a reviewGreat service
Obtained a credit card from capital one as my first credit card. Got accepted straight away with a decent limit of £750. Have paid no interest at all over the year or two I’ve had the card, very easy to make payments either full balance, min amount or ... Read more
Obtained a credit card from capital one as my first credit card. Got accepted straight away with a decent limit of £750. Have paid no interest at all over the year or two I’ve had the card, very easy to make payments either full balance, min amount or other amount at any time. Good clear statements and functional app. Great customer service when I lost my card too.
Reviewed on 12th May 2020ChloJ![]()
Write a reviewdoes what I need, easy to use
I've had my capital one credit card for a few years now and I've been pretty happy with it. It's easy to use and I've had the limit upped a few times which is handy. It's easy enough to use the online account and the mobile app. You get email... Read more
I've had my capital one credit card for a few years now and I've been pretty happy with it. It's easy to use and I've had the limit upped a few times which is handy. It's easy enough to use the online account and the mobile app. You get email reminders days before you need to pay back monthly which is super useful.
Reviewed on 28th April 2020strawbubbi![]()
Write a revieweasy app and service
Great to keep on top of transactions and bills with app or web. Web has security features. Contactless card payments are useful avoiding need for PIN most times. Statements are clear and bills easy to pay via app.
Reviewed on 27th April 2020Lucky Nigel Cat![]()
Write a reviewBuilding credit history card-brilliant
Capital one helped me built a credit history. If you pay full balance-you do not pay a penny extra! Fantastic
Reviewed on 31st January 2020Bialy![]()
Write a reviewAbsolutely Useless
Capitalone are absolutely useless, don’t use I’ve been a customer of theirs 5 years now closing my account incompetent
Reviewed on 2nd January 2020Andy Randle![]()
Write a reviewDecent, No Frills, Does What It Says
I manage my account online. Secure, easy, clear information, great customer service
Reviewed on 21st June 2019Jonathan Jason![]()
Write a reviewReally helped to rebuild my credit
Excelent customer service, really helped rebuild my credit .
Reviewed on 9th June 2019Jo Raynor![]()
Write a reviewPerfect bank
Easy to use online banking, had good experience wit people who working there
Reviewed on 5th June 2019Kristina![]()
Write a reviewGood choice for someone with no credit history
I got this card to help build up my credit history. Offered no interest on purchases for first 4 months. No complaints.
Reviewed on 5th June 2019User739476![]()
Write a reviewGreat rates always freindly and helpful builds credit rating
I found it very cheap on interest and very relaxed helped me improve my credit rating alot highly recommend
Reviewed on 23rd May 2019Gino![]()
Write a reviewFab Card
Capital One credit card is great you can do everything on line including paperless, the app works well to keep track of spending and payments. Highly recommended
Reviewed on 20th May 2019Cashy1777![]()
Write a reviewEasy and fast
Had a great experience, knew my credit score was bad and they knew I would be accepted before I applied, now I'm on my way to fixing my score!
Reviewed on 2nd May 2019Rebecca Alderson![]()
Write a reviewSUPERB
Never been charged a fee, understanding people when you contact them and the best credit card I've used.
Reviewed on 19th April 2019Sam Birkinshaw![]()
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