Charter Savings Bank reviews
Charter Savings Bank reviews
Review summary
People rate this company as Average based on 99 product reviews
Latest positive rating
Security taken seriously.
A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than... A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than I was expecting for the deposit to show in the account but not excessively so. Read more Read less
Latest negative rating
Real life Handmaids Tale - where is my money?
I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of... I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but small mistake the bank has been holding my money for a month and will not tell me when they will return it to me. I have been told I just have to wait until they decide. This is my money and I believe the bank should be providing me access to my money. Customer services are all very nice and but are unable to actually do anything other than tell me to wait, I have waited a month and still they are not returning the money. I’m beginning to feel as if I’m living out the start of the Handmaids Tale. Read more Read less
About Charter Savings Bank
Charter Savings Bank is a retail savings bank. It offers both online and postal savings accounts, cash ISAs and bonds. It claims to provide a simple and straightforward way to save money - read our reviews to find out whether customers agree.
At Smart Money People, we collect real reviews from real people to help you make better financial decisions. Check out our Charter Savings Bank reviews to learn more about the provider and its products.
Find out what product existing customers have and whether they’d recommend it to others. Learn more about the saving process and whether it’s as simple as the provider claims. Read about any experiences with the customer service team. All of this and more can be found in our Charter Savings Bank reviews.
If you’ve had a savings account with Charter Savings Bank, leave a review on Smart Money People. Tell us why you chose Charter Savings Bank and if you’d recommend the provider to family and friends. The bank claims to provide competitive rates and excellent service. Do you agree? Share all of the pros and cons you’ve experienced as a Charter Savings Bank customer. Write an honest Charter Savings Bank review today.
Who are Charter Savings Bank?
Charter Savings Bank is a retail savings bank that aims to offer a simple and straightforward way to save. The bank claims to operate in a sustainable way with environmental, social and governance matters at its heart.
Is Charter Savings Bank linked to any other bank?
Charter Savings Bank is owned by One Savings Bank plc, a specialist lender and savings provider.
Is Charter Savings Bank covered by FSCS?
Charter Savings Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Therefore, deposits of up to £85,000 are covered by the Financial Services Compensation Scheme (FSCS). Deposits higher than this won’t be covered. Because the limit applies per authorised firm, if you had two separate accounts with Charter Savings Bank, you’d only be protected for up to £85,000 in total across both accounts.
Does Charter Savings Bank have an app?
Charter Savings Bank operates online, without any branches, but doesn’t have an app. Customers can open and manage their accounts through the online portal on the Charter Savings Bank website.
Charter Savings Bank at a glance
Reviews for Charter Savings Bank
Showing 11 of 99 company reviews
Real life Handmaids Tale - where is my money?
I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of... I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but small mistake the bank has been holding my money for a month and will not tell me when they will return it to me. I have been told I just have to wait until they decide. This is my money and I believe the bank should be providing me access to my money. Customer services are all very nice and but are unable to actually do anything other than tell me to wait, I have waited a month and still they are not returning the money. I’m beginning to feel as if I’m living out the start of the Handmaids Tale. Read more Read less
Security taken seriously.
A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than... A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than I was expecting for the deposit to show in the account but not excessively so. Read more Read less
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5/5
splendid experiences
several accounts over the years, all dealt with promptly and with due communication. Very competitive rates
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5/5
Charter offers fixed rate for 1 to 5 yrs.
Charter offers fixed rate for 1 to 5 yrs.
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5/5
Easy to deal with
They are also lovely to deal with and offer competitive savings rates
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5/5
Good interest rates, efficient web site.
Good interest rates, efficient web site.
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5/5
I have been very pleased with my experience with Cha...
I have been very pleased with my experience with Charter Savings Bank. They have competitive interest rates and their website is really good. Setting up... I have been very pleased with my experience with Charter Savings Bank. They have competitive interest rates and their website is really good. Setting up an account and managing the account has been easy.. Read more Read less
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5/5
Excellent bank
Excellent service, good interest rates, efficient, easy to access
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1/5
CharterSavings bank unprofessional and inflexible.
CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30... CharterSavings bank have £50k of mine in a recent Isa. I instructed them to add my remaining £2.5K from an old provider within their 30 days limit to add funds online. A standard reply asked me to find a form, print it out and post it to them ( but would not guarentee action until up to 15 days). When the form reached them after their date of 30 days, which they had not mentioned when they asked me to send the form in 4 days! they refused to accept my money...Unbelievablely unprofessional and inflexible position. So disappointing. To compare I have just set up to move that money with 4 clicks on line to an ISA with Skipton building society...what a difference .Go there dont invest in Charter, they cant be bothered to help a customer (45 minutes on the phone too). Date of experience: 29 January 2024 Read more Read less
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4/5
Good rate of interest for easy access
Good rate of interest for easy access
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1/5
Very poor experience, similar to other reviewers...
Very poor experience, similar to the other reviewers here - ISAs have been transferred in over a month ago but there is no sign of... Very poor experience, similar to the other reviewers here - ISAs have been transferred in over a month ago but there is no sign of them in the Charter Savings account. Customer service team next to no help. Very poor online interface. Opened an ISA with a different provider at the same time and everything was completed within a week. Really regret choosing Charter Read more Read less
Products from Charter Savings Bank
Showing all products offered by Charter Savings Bank
Fixed Rate Bond
by Charter Savings BankCharter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer...
Fixed Rate Bond
by Charter Savings BankCharter Savings Bank bond reviews are honest reviews written by people like you. While many people look at the interest rates on offer, what about the Charter Savings Bank's customer...
Easy Access
by Charter Savings BankCharter Savings Bank savings reviews can help you to find out more about life at Charter Savings Bank. How easy is it to contact Charter Savings Bank? And how friendly...
Easy Access
by Charter Savings BankCharter Savings Bank savings reviews can help you to find out more about life at Charter Savings Bank. How easy is it to contact Charter Savings Bank? And how friendly...
Notice Account
by Charter Savings BankCharter Savings Bank savings reviews can help you to find out more about life at Charter Savings Bank. How easy is it to contact Charter Savings Bank? And how friendly...
Notice Account
by Charter Savings BankCharter Savings Bank savings reviews can help you to find out more about life at Charter Savings Bank. How easy is it to contact Charter Savings Bank? And how friendly...
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