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Charter Savings Bank reviews

Charter Savings Bank Logo
Rated Average • 2.81/5

Charter Savings Bank reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Average based on 104 product reviews

Average score of 2.81/5
5 star
32%
4 star
7%
3 star
5%
2 star
3%
1 star
53%
Reviews for Charter Savings Bank have trended negatively over the past 90 days

Latest positive rating

5/5

Long time customer.

Long time customer. Always good service and range of investments

{"display":"Peter Bower ","full_name":"Peter Bower ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar

Latest negative rating

2/5

Loyalty is penalised.

Loyalty is penalised. The newest issue pays much more interest. Website has technical issues.

{"display":"RJT","full_name":"RJT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Easy Access
RJT 19th June 2025
See more reviews for Charter Savings Bank products

About Charter Savings Bank

Charter Savings Bank is a retail savings bank. It offers both online and postal savings accounts, cash ISAs and bonds. It claims to provide a simple and straightforward way to save money - read our reviews to find out whether customers agree.

At Smart Money People, we collect real reviews from real people to help you make better financial decisions. Check out our Charter Savings Bank reviews to learn more about the provider and its products.

Find out what product existing customers have and whether they’d recommend it to others. Learn more about the saving process and whether it’s as simple as the provider claims. Read about any experiences with the customer service team. All of this and more can be found in our Charter Savings Bank reviews.

If you’ve had a savings account with Charter Savings Bank, leave a review on Smart Money People. Tell us why you chose Charter Savings Bank and if you’d recommend the provider to family and friends. The bank claims to provide competitive rates and excellent service. Do you agree? Share all of the pros and cons you’ve experienced as a Charter Savings Bank customer. Write an honest Charter Savings Bank review today.

Who are Charter Savings Bank?

Charter Savings Bank is a retail savings bank that aims to offer a simple and straightforward way to save. The bank claims to operate in a sustainable way with environmental, social and governance matters at its heart.

Is Charter Savings Bank linked to any other bank?

Charter Savings Bank is owned by One Savings Bank plc, a specialist lender and savings provider.

Is Charter Savings Bank covered by FSCS?

Charter Savings Bank is authorised by the Prudential Regulation Authority (PRA) and regulated by the Financial Conduct Authority (FCA). Therefore, deposits of up to £85,000 are covered by the Financial Services Compensation Scheme (FSCS). Deposits higher than this won’t be covered. Because the limit applies per authorised firm, if you had two separate accounts with Charter Savings Bank, you’d only be protected for up to £85,000 in total across both accounts.

Does Charter Savings Bank have an app?

Charter Savings Bank operates online, without any branches, but doesn’t have an app. Customers can open and manage their accounts through the online portal on the Charter Savings Bank website.

Charter Savings Bank at a glance

Reviews for Charter Savings Bank

Showing 11 of 104 company reviews • Last reviewed within 7 days

Loyalty is penalised.

Easy Access • 19th June 2025

Loyalty is penalised. The newest issue pays much more interest. Website has technical issues.

{"display":"RJT","full_name":"RJT","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
RJT
Rated Poor • 2/5
Read more product reviews

Long time customer.

Easy Access • 13th June 2025

Long time customer. Always good service and range of investments

{"display":"Peter Bower ","full_name":"Peter Bower ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
  • 5/5

    COMPETITIVE COMPANY

    very helpfuland informative with products a nd services for ISA FUNDS ETC

    {"display":"francis peter bailey","full_name":"francis peter bailey","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Good accounts which are easy to open on line

    Good accounts which are easy to open on line

    {"display":"Philip ","full_name":"Philip ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 4/5

    Best rate on a short fixed notice account

    Best rate on a short fixed notice account, although the website could be a bit more modern

    {"display":"Becca","full_name":"Becca","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Notice Account
    Becca 2nd April 2025
  • 1/5

    Real life Handmaids Tale - where is my money?

    I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of... I made the mistake of sending some money to my Charter Savings account from an account that I had not registered with them. Because of this silly but small mistake the bank has been holding my money for a month and will not tell me when they will return it to me. I have been told I just have to wait until they decide. This is my money and I believe the bank should be providing me access to my money. Customer services are all very nice and but are unable to actually do anything other than tell me to wait, I have waited a month and still they are not returning the money. I’m beginning to feel as if I’m living out the start of the Handmaids Tale. Read more Read less

    {"display":"PG","full_name":"PG","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1039457.png"}}'s avatar
    Easy Access
    PG 18th June 2024
  • 4/5

    Security taken seriously.

    A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than... A good rate of interest, the sign up procedure showed that they took security seriously, which was reassuring. It did take a little longer than I was expecting for the deposit to show in the account but not excessively so. Read more Read less

    {"display":"Chris S","full_name":"Chris S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Easy Access
    Chris S 11th April 2024
  • 5/5

    splendid experiences

    several accounts over the years, all dealt with promptly and with due communication. Very competitive rates

    {"display":"George Walton","full_name":"George Walton","avatar":{"url":"\/assets\/uploads\/avatars\/users\/867651.png"}}'s avatar
  • 5/5

    Charter offers fixed rate for 1 to 5 yrs.

    Charter offers fixed rate for 1 to 5 yrs.

    {"display":"Fiz","full_name":"Fiz","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Bond
    Fiz 28th February 2024
  • 5/5

    Easy to deal with

    They are also lovely to deal with and offer competitive savings rates

    {"display":"Jenny S","full_name":"Jenny S","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Bond
    Jenny S 26th February 2024
  • 5/5

    Good interest rates, efficient web site.

    Good interest rates, efficient web site.

    {"display":"Martyn G","full_name":"Martyn G","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Fixed Rate Bond
    Martyn G 26th February 2024

    Products from Charter Savings Bank

    Showing all products offered by Charter Savings Bank

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