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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Surprisingly great for a large bank

Maybe it's because Chase IT systems in the UK are newly built from scratch (no legacy software limitations) that everything is fast and has plenty of features that old dinosaur banks typically don't, such as showing exact time of each transaction, rather than just a date, showing card payment instantly (rather than hidden pending payments), showing upcoming payments in advance, etc. I was shocked when the app displayed a logo of a small grocery chain in Slovakia (only operating locally in the east of the country) when I paid there with my Chase card. No other UK bank would have that in their database. Opening my account was easy, just like with other modern fintechs. I applied after midnight and my ID was verified and account set up within 10 minutes. Banks like HSBC or Coop can't imagine something like that even in their wildest dreams. The only shortcoming is that Chase still doesn't offer an overdraft, which makes me less comfortable in setting up my direct debits on the account (I need to know that my DD will be taken even if there's no money in the account, to avoid missed payment and ruining my credit history). Another thing, you can have up to 10 current accounts with Chase, however, only 1 debit card for all of them... That's a major drawback because you can't have different cards for different purposes, you need to constantly think about which account is currently tied to the card and you need to manually switch it in the app if you want card payment to go out from another account. That's where I see a room for improvement. Reviewed on: 12th April 2024

Highly recommended

Excellent for current and current accounts very competitive interest rates . App very easy to use Reviewed on: 12th April 2024

Awesome bank.

Easy sign up experience, nice card and great benefits. Reviewed on: 12th April 2024

Great value for money when using bank card abroad.

Great value for money when using bank card abroad. Seamless use of the app. Reviewed on: 12th April 2024

Very good customer service plus value for money

Very good customer service plus value for money Reviewed on: 12th April 2024

They been easy to deal with thus far.

They been easy to deal with thus far. Reviewed on: 12th April 2024

Online banking experience is excellent.

Online banking experience is excellent. Reviewed on: 12th April 2024

My opinion

Absolutely fantastic service always thank you Reviewed on: 12th April 2024

Excellent customer service, always there when I need...

Excellent customer service, always there when I need them. Extremely helpful and courteous . Couldn't recommend highly enough. Reviewed on: 12th April 2024

Chase is excellent

Excellent no problems at all, easy to use,love it Reviewed on: 12th April 2024

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