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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

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Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

apart from one issue when a £30 payment to my sister...

apart from one issue when a £30 payment to my sister for her birthday was stopped and I was asked to provide a copy of her passport!!!! all good. and luckily my sister did get her birthday money without a hitch this year :) The app is really easy to use, I can track my spending very easily, I can also see what's due to leave the account in advance so I can make sure I have enough funds to cover it and the savings product is competitive (but always happy for the rates to be nudged up a tad). I don't engage with customer services unless absolutely needed, so can't comment on my experiences, but as I say apart from the ridiculous issue with birthday money, I suspect it's all good. also, massively impressed today with a warning saying we're aware of issues with other banks and there's no need to make the payment again and instead check their websites for updates which I thought was pretty good Reviewed on: 28th February 2025

Don't recommend this bank anymore

They closed my wife's account for no reason. Reviewed on: 28th February 2025

Easy to manage and rewarding

Easy to manage and move money into and out of current accounts from Chase Saver and other banks to maximise interest rates and cash back rewards Reviewed on: 28th February 2025

Can’t praise the ease of use enough

Can’t praise the ease of use enough Reviewed on: 28th February 2025

Super friendly - great customer service, easy and qu...

Super friendly - great customer service, easy and quick application Reviewed on: 28th February 2025

Great debit card for using abroad with no charges.

Great debit card for using abroad with no charges. 1% back on most purchases (limit). Reviewed on: 27th February 2025

Easy to use, 1% cashback is good.

Easy to use, 1% cashback is good. Reviewed on: 27th February 2025

Their app’s interface is very user-friendly and neat...

Their app’s interface is very user-friendly and neatly designed. Reviewed on: 27th February 2025

Excellent bank with excellent product.

Excellent bank with excellent product. Works well Reviewed on: 27th February 2025

Way better support that any others I've banked with!

Compared with other banks I found the customer services team extremely helpful, positive and friendly when I really needed them. Reviewed on: 27th February 2025

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