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Chase Bank: Current account reviews

Name: Current account
Rating: 4.86 (49010 reviews)

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4.86

Based on 49,010 reviews, last reviewed 7th Jul 2026

99% decrease in 5 star reviews

in the past 90 days

90% decrease in 1 star reviews

in the past 90 days

96%

Latest highest rating:

4

I have found Chase to be a reliable online bank. I have found Chase to be a reliable online bank. The app is user friendly and their customer service is very good. Reviewed on: 7th July 2026

Latest lowest rating:

1

Pick a different bank. Initially, Chase were fine. After my account had been running normally for some time, they asked for information which I found intrusive, and told me... Read more Reviewed on: 16th April 2026

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Awards

Best current account provider 2025

Awarded to the current account provider rated highest in UK customer reviews.

Chase Bank Current account reviews (49010)

Review of the Chase Bank, Current account:

I love Chase Bank.

I love Chase Bank. I have both savings and current account with Chase and it is so easy to manage both in a single app. Best rates in the UK that no other bank can offer. Very happy with the online platform and never had to reach out to customer service. Never had any issue so far. Reviewed on: 15th February 2024

Easy to set up, easy to use, like the notification f...

Easy to set up, easy to use, like the notification for pending payments, easy I set up and move into savings account Reviewed on: 24th February 2025

Non existent customer support

Non-existent and poor customer support. Generic responses are what I end up getting and it takes hours to solve any problem. Reviewed on: 24th February 2025

Worst Experience

Fees are too high, and their customer service is useless when you need help Reviewed on: 24th February 2025

Chase gives me money for spending :)

Chase gives me money for spending :) Reviewed on: 23rd February 2025

Very rewarding banking made fun!

Incredibly user-friendly, very rewarding banking, with excellent communication and a reliable App. I’ve never felt so in control of my own finances before. I actually feel it’s a bank that puts the customer first. With cash back and round-ups, banking is actually not just rewarding but also exciting! Reviewed on: 23rd February 2025

A great account that gives you rewards on spending.

A great account that gives you rewards on spending. The app is really easy to use too, Reviewed on: 22nd February 2025

Very happy customer

Been a member now for almost 2 yrs. and was the best decision. Am very happy with Chase. great interest rates. Reviewed on: 21st February 2025

Very high international transfer charges

Chase’s overseas transfer fees are just too high. The exchange rates aren’t competitive, and the additional charges make international transactions far more expensive than they should be. Reviewed on: 21st February 2025

Great Company but poor customer service

I had high hopes for Chase’s current account, but the customer service has been a huge letdown. Getting help is incredibly frustrating – long wait times, unhelpful responses, and a lack of urgency in resolving issues. I had a problem with a transaction, and despite multiple attempts to contact support, I was passed around different agents with no resolution. They are worth the money, but service can go up leaps and bounds. Reviewed on: 21st February 2025

Flexible and easy to use.

Easy to use and responsive support. A great experience.. Reviewed on: 20th February 2025

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