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Chase Bank: Current Account reviews

Name: Current Account
Rating: 4.95 (43898 reviews)

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4.95

Based on 43,898 reviews, last reviewed 6th Apr 2025

24564% increase in 5 star reviews

in the past 90 days

3300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Customer service I've had to use their customer service several times and they have been very good each time. Especially when a last minute ID check during buying a c... Read more Reviewed on: 6th April 2025

Latest lowest rating:

1

Chat function is useless and the app has flaws I am surprised by the amount of positive reviews with this bank as I have had the total opposite. I had a problem with my Chase app not showing locati... Read more Reviewed on: 6th April 2025

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About this product

Chase is an award-winning current account provider.

The Chase current account offers 1% cashback for your first 12 months as a new customer. You can get answers to your questions 24/7 through the app where you’ll be instantly verified and fast-tracked through security.

Chase current account reviews help you find out what it’s like to be a customer. If you’ve used Chase before, you can also leave a review and share your experience.

Chase Bank Current Account reviews (43898)

Review of the Chase Bank, Current Account:

Best Online App Only Bank

Best interest rates on Savings Account. Easy to use app. Easy to reach customer service Reviewed on: 16th March 2023

Chat function is useless and the app has flaws

I am surprised by the amount of positive reviews with this bank as I have had the total opposite. I had a problem with my Chase app not showing location details however I was passed around by 'agents' for hours with no intention to direct me to a specialist who could look into this. I am disappointed by the way I was treated and after a complaint I was not provided a solution to the issue and instead said I should contact the Ombudsman. This has put me off Chase for the timebeing. Reviewed on: 6th April 2025

Customer service

I've had to use their customer service several times and they have been very good each time. Especially when a last minute ID check during buying a car. Reviewed on: 6th April 2025

Difficulty making payments

When I had to transfer money to pay bills they would stop the transactions saying they are fraudulent so had to keep calling them up to resolve. I understand that they need to play a role in stopping fraud however my transactions were genuine and I was getting penalised for it. Most staff were helpful but some were not really and refused to assist. I ended up closing the account and going with someone better with no issues. Reviewed on: 5th April 2025

Whenever I have used their live chat service it has...

Whenever I have used their live chat service it has been excellent, very quick responses and lots of detail. Not what you usually get these days with all the bots trying to be humans! Reviewed on: 4th April 2025

Chase 2025

A very simple App to use with loads of great features. I have now earned £500 cashback since I opened my account. Customer service is instant and very responsive. Very impressive bank. Reviewed on: 4th April 2025

Simple to operate, easy and reliable.

Simple to operate, easy and reliable. Never had a problem Reviewed on: 3rd April 2025

Very easy to use and very good service

Very easy to use and very good service Reviewed on: 3rd April 2025

A great bank

I have been with Chase for a few years now and am very satisfied with the app, the benefits and their staff on live chat are human. Reviewed on: 3rd April 2025

Excellent Online Current Account

Excellent account; great opportunities for cash back; easy to move money between Chase accounts and transfer to other personal accounts we have and paying others. All made simple with the Chase app which is really easy to use and helpful in managing my money. Reviewed on: 2nd April 2025

So many great features

I love the 1% cash back feature as it allows you to make back little bits on every spend, and that feels very rewarding. Also the round up feature on everything you spend is an easy way to save that doesn’t feel noticeable on your current account, so you can spend and save without even noticing. Reviewed on: 2nd April 2025

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