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Close Brothers Reviews

Ratings based on 66 reviews Last review 6 days ago
4.27 / 5Great overall rating

Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to...

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Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to see what our community is saying. Or if you've had a good or bad experience with Close Brothers in the past, please share your own review and insight of this company.

5 45
4 7
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1 9

Your Close Brothers Reviews (66)

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28th May 2020

Can't even open an email

Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single...

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Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single email...
Let alone read it?!
They only got in contact when I missed a payment. I cancelled the DD because I had to, I had also informed them I was going to do this as I had heard nothing. Email comes through asking me to call them urgently, I do, they have no idea why I am calling despite having selected numerous options... Well that's certainly something. Girl on the ohone is unable to help properly, tries to force me into a breathing space. She is told no this is what's happening now. Nope complaint filed. Phone call the next morning despite asking them to call in the afternoon. Feel like I take three steps even further back. More trying to force me into something I don't want and thinks that they can?! Nope. You couldn't open and read an email, I am not trusting you at all. Useless customer service that only served to agitate. It is a bit more involved but I don't want to write a 2000 word essay.

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14th May 2020

Asked for a 3 month payment break due to Covid and they blacked my credit rating

Wrote to close Brothers asking for a 3 month Covid related payment...

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Wrote to close Brothers asking for a 3 month Covid related payment holiday.
They acknowledged receipt of my letter yet marked me on my credit history as having failed to meet my payments.
The lowest of the low, in a world pandemic when I was left without a penny these scum bags marked my unblemished credit rating with 2 non payments.
Avoid them at all costs !

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27th March 2020

Making money from the Corona Virus!

Put my monthly payments on hold for 3 months due to my restaurant being closed due to the Corona Virus....

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Put my monthly payments on hold for 3 months due to my restaurant being closed due to the Corona Virus.
They have agreed but charged me an extra £135+ interest to do so.
Shocking way to make extra money when the world is in meltdown.
Avoid at all cost!!

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10th February 2020

Excellent customer service

I have several investments in various building societies etc but Close Brothers give me the most efficient, effective and reliable service. Notifications are always sent out in good time and their documentation is clear and concise making record...

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I have several investments in various building societies etc but Close Brothers give me the most efficient, effective and reliable service. Notifications are always sent out in good time and their documentation is clear and concise making record keeping very easy. Tax certificates are always sent without having to request them. I feel my investments are in good safe hands.

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6th February 2020

F/R bonds

Hav had a number fo these products over th last decade or so and have found the admin.and payments of interest totally on due dates with hard copy back up docs.( unlike some providers)Have also attended seminar on INHERITANCE tAX WHICH WAS BOTH FIRST...

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Hav had a number fo these products over th last decade or so and have found the admin.and payments of interest totally on due dates with hard copy back up docs.( unlike some providers)Have also attended seminar on INHERITANCE tAX WHICH WAS BOTH FIRST CLASS AND FREE.

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5th February 2020

Great advice

We have been with Close Brothers or one of the companies they have taken over for about 10 years and our Financial Advisor has always been open and clear about our investments. In fact the company have been so good that our son and daughter also use...

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We have been with Close Brothers or one of the companies they have taken over for about 10 years and our Financial Advisor has always been open and clear about our investments. In fact the company have been so good that our son and daughter also use the company for advice, pensions and investment.