Close Brothers Reviews

  Ratings based on 85 reviews       Last review 2 days ago    

Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to...

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Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to see what our community is saying. Or if you've had a good or bad experience with Close Brothers in the past, please share your own review and insight of this company.

Overall Rating

Great

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Close Brothers Review Insight

What are people saying in their reviews?

Customer Service

53% of feedback is People related

Customer profile

Top Age Profile: 65+

Top Channel Preference: Online

Close Brothers Products 85

Investments

Always been a stalwart Bank..

Have been a savings customer for 8yrs and Close Bros have always delivered..

Reviewed on 2nd December 2021
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Lady Penelope
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Investments

Well-considered investments

A steady and above-average increase in my investments over the past 15 years.

Reviewed on 4th October 2021
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Edward Moakes
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Business Loans

Great service

Great service cheap prices, team doing professional job,very satisfying

Reviewed on 11th September 2021
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Jonas Ondzuls
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Car Finance

insurance finance for a learner driver

I utilised this company to finance my foster child's car insurance when he was learning to drive - The finance was fair and competitive for what was available on the market - The customer service team were efficient and helpful when contacted - I... Read more

I utilised this company to finance my foster child's car insurance when he was learning to drive - The finance was fair and competitive for what was available on the market - The customer service team were efficient and helpful when contacted - I would utilise this service again.

Reviewed on 10th August 2021
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Sharon Barber
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Retail Finance

Zero customer service

Zero customer service try to flog you off and scamming you out of payments even tho it’s there mistake.

Reviewed on 19th July 2021
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Anonymous
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Car Finance

Avoid at all costs!

AVOID AT ALL COSTS... Read more

AVOID AT ALL COSTS !
If you require car finance do yourself a big favour and avoid using this company,No customer support,No repays to emails or telephone calls.
my Wife is now left with a car that was faulty from day one and they will do nothing to help even though we are in first 30 days of ownership.
all they are concerned about is making sure we pay them, they are worse than useless.
I would have given a 0 star rating if it was available.
Please AVOID at all costs

Reviewed on 14th July 2021
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Chris Kavanagh
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Car Finance

No problems at all

Bought two cars without any problems

Reviewed on 23rd June 2021
Narinder.dhillon's avatar
Narinder.dhillon
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Car Finance

Good

Dealing with this company for two years and no issues at all.

Reviewed on 23rd June 2021
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Narinder.dhillon
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Car Finance

Customer service

Customer service is embarrassing to say the least.

Reviewed on 21st May 2021
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Commando Biker
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Car Finance

Reporting false Information

This company keeps reporting missed payments destroying my credit file they have apologised 3 times and fixed it 3 times this is now the 4th time they have made the same mistake I want answers!!!

Reviewed on 12th May 2021
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Ste Sherry
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Car Finance

Disgusting company with rude unhelpful staff

Beware of using this company. My brother was a victim of fraud and acted as a witness so a prosecution could be brought against the car dealer who committed the fraud. Close Brothers thanks to my brother is to hold the debt on his credit report and to... Read more

Beware of using this company. My brother was a victim of fraud and acted as a witness so a prosecution could be brought against the car dealer who committed the fraud. Close Brothers thanks to my brother is to hold the debt on his credit report and to be completely unhelpful when trying to resolve the issue. Now having to employ a solicitor to get them to speak to us. I'm being over generous with 1 star!!!

Reviewed on 7th April 2021
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Paul Taylor
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Car Finance

Wha a joke company

Company cancels ya insurance without telling you and then charge u 400 quid for cancelling. All because made smallest mistake on the fone. Because I claimed I had my car for over 1year. And only had for 10 n half months. I had to pay 400quid... Read more

Company cancels ya insurance without telling you and then charge u 400 quid for cancelling. All because made smallest mistake on the fone. Because I claimed I had my car for over 1year. And only had for 10 n half months. I had to pay 400quid cancellation fee. Apsoulte joke company and if see any these brothers they be getting smacked up :)

Reviewed on 3rd March 2021
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Nathan
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Business Loans

Thieves, scammers, liars

UPDATE 23/01/2021 Close brothers have requested to take back my truck/work of business. Quote: We have not received any response since 16th December 2020 promoting termination of your account. In response to that I have 20 to 30 emails I can show to... Read more

UPDATE 23/01/2021 Close brothers have requested to take back my truck/work of business. Quote: We have not received any response since 16th December 2020 promoting termination of your account. In response to that I have 20 to 30 emails I can show to the courts. Emails blocked and returned. Phone calls that have not been returned along with all the evidence. There is nothing going to give me more pleasure than standing in court showing the whole world what a disgraceful, thieving, scam of a business this is. As in my previous postSadly my dad passed away in March due to covid. Close brothers asked to see a copy of my Dad's death certificate as Quote: People make up stories. The funeral bill was £6000 which I have not yet paid as I have worked very little since March. My mother then passed away in November due to ill health. I have constant threats from Close brothers. More so verbally on the phone as it's not recorded. Emails not replied to which I have saved everyone since march. Managing directors ignoring emails or claiming it went in the spam box. Again all saved history.
I will be contacting the Financial Ombudsman Service, the FCA and Trading Standard. When a business claims to take away my livelihood I will do everything in my power to keep hold of it, more so for my dad's sake and mine too. This is all I have left for God sake. Angry I cannot even express how I feel. I also want to note that my credit history is superb, never a missed payment. This business cannot continue treating customers in this way, just read the reviews. Close Brothers are rotten to the very core, regardless if your whole family is wiped out, you will get no sympathy or help from this business. And if you're going to post at the bottom the BS Quote: We take the feedback of our clients seriously sympathy text, then quite clearly you don't, read your own reviews. Dealing with Close Brothers since March has been depressing, sad, anxious and truly one of the worst experiences in my life in business. I have even been blocked by the managing director. Message blocked. Not a threat. A fact the world needs to see this business for what they are. See you in court.
Update Jan 30th 2021. Finally got through to a clueless woman the phone. I explained that I cannot reply to the threats Close Brothers have made as all my emails have been blocked. She replied that Close Brothers have every right to block you as a customer. How you supposed to reply then, you can't get through on the phones. Each and every single staff member working for this business a vile, total and utter thieves.

Reviewed on 30th January 2021
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john
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Car Finance

Just shocking

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic... Read more

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic needs to survive let alone pay for this. Completely useless company who don't care at all about their customers during a pandemic. They don't seem to realise it is still going on and affecting people... Stop harassing me, you will not get any extras from me.

Reviewed on 13th October 2020
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Anthony Steventon
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Car Finance

Untrustworthy dishonest

This is my review of close brothers motor finance... Read more

This is my review of close brothers motor finance
DO NOT USE THEM DO NOT TRUST THEM INFACT STAY WELL AWAY FROM THEM
My overall experience of close brothers has been the worst 13 months of my life
They have been dishonest ,deceitful in business practices, corrupt in how they police there own staff and have been threatening me with financial implications if I won’t play ball
They use Bullying tactics to gain the outcome they want
They had an effect on me with all of your threatening behaviour etc etc in the end I had a STROKE
Finance is not worth screwing up your whole life for so be warned this company is not worth it
I know as my life as I knew it has now completely changed
Not for the better


Reviewed on 29th August 2020
Richard J Jackson's avatar
Richard J Jackson
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Car Finance

I would definitely not recommend now

I would definitely not recommend now! They charge you if you miss the debit during the pandemics, while everyone is helping out.

Reviewed on 30th June 2020
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Kristian Di Vogli Costica
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Car Finance

Car Finance/complaints department

Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit... Read more

Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit them and get them out of paying for any of the problems with the vehicle. there are 6 in the space of 2 months of having the car. You would think the garage would hold some responsibility especially when I have proof they have passed a car which was dangerous (ours). The independent inspection company they appointed used incorrect information, lied to me on the day and told me he would pass responsibility back onto the finance company, barely did anything to the car it was too quick to have been called an inspection the guy opened the bonnet and started the car, I could have save you money there. Everything else in that report has been fabricated and pulled out of thin air with absolutely no evidence to back it. In fact, I have EVIDENCE to prove the car was faulty at the point of sale but you won't even look at it or listen to me. Your staff are not trained to help customers they simply send them away until it becomes a bigger problem with no guidance on rights given along the way. and that has even been used against me because 'I came to an arrangement with the garage' BECAUSE YOU TOLD ME TO DO THAT.
Absolute disgrace of a company, don't call you back, don't keep you informed in any way as to what is going on, extremely close relationship with their favoured inspection company ACE as I found out myself trying to get a drop of information from either of them about who I can complain to (turns out NO ONE) cant make a complaint, and they have rejected my claim on false grounds and they know it, they will not speak to me about my points only what suits them and them getting out of the situation. TERRIBLE COMPANY, LAZY, UNPROFESSIONAL, UNPROACTIVE, RUDE, TAKE IT OR LEAVE IT ATTITUDE. save yourself the stress, honestly.

Reviewed on 18th June 2020
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riss
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Car Finance

We will contact you....

We will contact you within 5 days... Nope,... Read more

We will contact you within 5 days... Nope, nothing.
Didn't contact me over a whole month despite sending three emails. Only contact afterwards when a payment was missed which they were told about.
Only offering breathing space and no alternatives. Nope, not acceptable.
If you want people to play by your rules then you have to play by them too.
Avoid this company!
Terrible service, horrendous contact if any.
Avoid avoid avoid!!!!!

Reviewed on 15th June 2020
A's avatar
A
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Car Finance

Can't even open an email

Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single... Read more

Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single email...
Let alone read it?!
They only got in contact when I missed a payment. I cancelled the DD because I had to, I had also informed them I was going to do this as I had heard nothing. Email comes through asking me to call them urgently, I do, they have no idea why I am calling despite having selected numerous options... Well that's certainly something. Girl on the ohone is unable to help properly, tries to force me into a breathing space. She is told no this is what's happening now. Nope complaint filed. Phone call the next morning despite asking them to call in the afternoon. Feel like I take three steps even further back. More trying to force me into something I don't want and thinks that they can?! Nope. You couldn't open and read an email, I am not trusting you at all. Useless customer service that only served to agitate. It is a bit more involved but I don't want to write a 2000 word essay.

Reviewed on 28th May 2020
A's avatar
A
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Car Finance

Asked for a 3 month payment break due to Covid and they blacked my credit rating

Wrote to close Brothers asking for a 3 month Covid related payment... Read more

Wrote to close Brothers asking for a 3 month Covid related payment holiday.
They acknowledged receipt of my letter yet marked me on my credit history as having failed to meet my payments.
The lowest of the low, in a world pandemic when I was left without a penny these scum bags marked my unblemished credit rating with 2 non payments.
Avoid them at all costs !

Reviewed on 14th May 2020
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Dave Cantwell
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