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Close Brothers Reviews

Ratings based on 18 reviews Last review 1 week ago
3.29 / 5Good overall rating

Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to...

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Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to see what our community is saying. Or if you've had a good or bad experience with Close Brothers in the past, please share your own review and insight of this company.

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Your Close Brothers Reviews (18)

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30th November 2019

Avoid they have no compassion

Wow how did this company get such a good rating, right ok let's tell the truth, i came to them two months ago and paid no problem yet they were very VERY expansive, anyway i tried to ring them two days before thr payment was due fir this month to...

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Wow how did this company get such a good rating, right ok let's tell the truth, i came to them two months ago and paid no problem yet they were very VERY expansive, anyway i tried to ring them two days before thr payment was due fir this month to inform them i was going to struggle to make payment on time this month as my benefits wasn't put in on time due to the job centre messing u my payment but they have done it manually and its going to take three days meaning its gonna be the 29th not 28th my payment goes in, easy you may think, but no, i tried calling on the 26th three times, first time i was on hold waiting to get through to them for 54mins then finally it got answered but someone answered and put the phone down on me, now this just really annoyed me so i tried again and 40mins went by and because i had an appointment with my psychiatrist i had no choice but to end the call but i try again two hours later hoping it would be quieter, this being 430pm, but nope, how nieve i was,43mins went by but i lost reception so had to give up, so next day comes (27th) and yet the same thing, on hold for 46mins before i had to give up and go to my hospital appointment for my cancer appointment, so after i got out of here i tried again but i jut couldn't handle the stress at this point and gave up after 34mins, after receiving bad news i just couldn't have handled it. Anyway 28th comes and i ring them to beg for them to take it on the 29th but after 40odd mins i finally hear a voice, not one i could have hoped for but still a person, i explain my situation and he said ti me nope thair isn't anything we can do you have to pay your £49 plus a £30 late payment fee, baring in mind it was the same day he still said even if i pay it today the day it was due I still have to pay the £30 charge, so i explain ti him that I'm on benefits and i only get 610 a month 500 of which goes on rent leaving me with £110 to pay insurance and electric,gas and food but he just wouldn't budge saying he wouldn't take the charge off even this once and when i asked to speak to a manager he said that they wouldn't take it off ether so it's pointless, he then went on to basically say that if i want to change insurance and finance company i could, now remember this is the final pay before Xmas so they are willing to take all my money off me which would leave me having to go to a food bank fir my Xmas dinner, which i wouldn't be able ti do due ti my mental health anyway, ive got suicidal depression which has been made worse with this and its really pushed me over the edge and when come to kill myself ill make dam sure they get the credit it the news papers for it, i mean what does this £30 pay for, ive had no emails calls texts or letters infavt it was only by chance i found out, so it ain't that, so be carful with them everyone if your cash goes in late and they try to take it expect a £30 charge on top even the same day without warning, they are willing to throw away a £600premium fir the sake of £30 and lose a customer plus whoever reads this and finds out what they are really like when u need help and do u know he even tried to get me to fob the payment off on someone else to pay it now I'm pretty sure they can't do that and ill see be going to the press about my problems here just mark my words, thair should legally be a time scale in which you have to pay a dept if you miss it before they can charge like 24-48hours like America do meaning it gives people a chance if something goes wrong like most insurance companies do but not close brothers nope its like a set up to fail situation, so avoid at all costs everyone, this probably won't even get a reply anyway, look at thr other review websites and see for yourself merry Xmas everyone i hoe you have a better one then I'm gonna have starving freezing no electric or gas

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2nd August 2019

Callous and scammers

Took car finance out years ago they ripped me off threw mis sold...

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Took car finance out years ago they ripped me off threw mis sold ppi.

I explained to them about my disability and why I didn't claim soon enough.

I had a strong case, they refused my circumstances and I had to go to financial ombudsman, the ombudsman asked them to consider but they refused.

The staff are callous and nasty.

J.g.

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10th June 2019

Worst Car Finance Company Experience Ever

Our complaint with this company is now into it's 9th month. The vehicle financed came with what we believe to be fraudulent documentation and was mis-described. The FSA Ombudsman has upheld part of our complaint but we must proceed with court action...

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Our complaint with this company is now into it's 9th month. The vehicle financed came with what we believe to be fraudulent documentation and was mis-described. The FSA Ombudsman has upheld part of our complaint but we must proceed with court action for the rest. You can read my complaint and see the documents (when uploaded) via a link on Close Brothers own Facebook page or go to:- Close Brothers Motor Finance?... Read This First. on Facebook where you can like, share, comment or add your own experiences.

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10th June 2019

Worst Car Finance Company Experience Ever

We have an ongoing complaint of some 9 months regarding the supply of what we believe to be fraudulent documentation for our vehicle. Part upheld by the FSA Ombudsman and now having to proceed with court action. I've submitted full details on their...

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We have an ongoing complaint of some 9 months regarding the supply of what we believe to be fraudulent documentation for our vehicle. Part upheld by the FSA Ombudsman and now having to proceed with court action. I've submitted full details on their own Facebook page or you can go to :- Close Brothers Motor Finance?...Read This First' where you can like, share, comment or add your own experience.

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25th February 2019

Not interested in Customer complaints

This company financed my car which should have come with FSH however the documents which were provided weeks later were full of discrepancies, obvious errors and appear fraudulent. Our complaint to Close Brothers fell on deaf ears as they accepted...

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This company financed my car which should have come with FSH however the documents which were provided weeks later were full of discrepancies, obvious errors and appear fraudulent. Our complaint to Close Brothers fell on deaf ears as they accepted the service records as genuine after one phone call to the servicing garage even though they were aware that it had a family connection to the car dealer. They have made no further investigation to put our minds at rest and 5 months on whilst still providing a financial service to the dealer. We are having to take legal action against Close Brothers as they are jointly liable for the vehicles description at time of sale.

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6th February 2019

This is financial fraud company so be aware from them.

We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child...

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We have bought a Pram in October 2018 and returned same week because it was wrong Pram. We have an autistic child and one new born baby so we ordered twin pram but recieved single child pram.

I have taken this pram on finance, mothercare refunded us first payment but did not cancel the financing agreement and I am paying installments from last 5 months. I have informed mothercare and financing company both but nothing has done. both blame each other and ask to contact other but not luck yet, its been really bad that i am paying for the product that has been returned 5 months ago. these are fraudster and do not want to help customers. I dont have pram from last 5 monnths because once this sorted then i can buy pram for my kids. Order number 34505464

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21st January 2019

Deposit Thieves

Please please please avoid this company... told me I had the finace with next day delivery (the reason I was buying as needed next day) paid deposit, an hour later said need more info would call me tomorrow, therefore I would not get the item. emailed...

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Please please please avoid this company... told me I had the finace with next day delivery (the reason I was buying as needed next day) paid deposit, an hour later said need more info would call me tomorrow, therefore I would not get the item. emailed 3 times asking to cancel and get deposit back ... nothing, eventually said will sort it, that was 4 days ago still nothing. left trustpilot review, they replied saying contact us and we will sort it, guess what???? NOTHING!! Now no replies at all and and still no deposit back, this amounts to theft

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6th November 2018

Brilliant

We renewed our Insurance six months ago and went with one call close brothers are our provider. They are easy to deal with. Always pleased to help and plesnet to talk to. They are transparent with their services costs and fees (always a bonus when...

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We renewed our Insurance six months ago and went with one call close brothers are our provider. They are easy to deal with. Always pleased to help and plesnet to talk to. They are transparent with their services costs and fees (always a bonus when choosing financial services).