Close Brothers Reviews

Ratings based on 72 reviews Last review 6 days ago
4.04 / 5Great overall rating

Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to...

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Since 1878, Close Brothers have offered "modern merchant banking" provide lending, deposit taking, and wealth management services. If you're looking to see whether Close Brothers offer the right financial services for you, read our reviews below to see what our community is saying. Or if you've had a good or bad experience with Close Brothers in the past, please share your own review and insight of this company.

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Your Close Brothers Reviews (72)

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13th October 2020

Just shocking

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic...

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After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic needs to survive let alone pay for this. Completely useless company who don't care at all about their customers during a pandemic. They don't seem to realise it is still going on and affecting people... Stop harassing me, you will not get any extras from me.

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29th August 2020

Untrustworthy dishonest

This is my review of close brothers motor finance...

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This is my review of close brothers motor finance
DO NOT USE THEM DO NOT TRUST THEM INFACT STAY WELL AWAY FROM THEM
My overall experience of close brothers has been the worst 13 months of my life
They have been dishonest ,deceitful in business practices, corrupt in how they police there own staff and have been threatening me with financial implications if I won’t play ball
They use Bullying tactics to gain the outcome they want
They had an effect on me with all of your threatening behaviour etc etc in the end I had a STROKE
Finance is not worth screwing up your whole life for so be warned this company is not worth it
I know as my life as I knew it has now completely changed
Not for the better


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18th June 2020

Car Finance/complaints department

Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit...

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Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit them and get them out of paying for any of the problems with the vehicle. there are 6 in the space of 2 months of having the car. You would think the garage would hold some responsibility especially when I have proof they have passed a car which was dangerous (ours). The independent inspection company they appointed used incorrect information, lied to me on the day and told me he would pass responsibility back onto the finance company, barely did anything to the car it was too quick to have been called an inspection the guy opened the bonnet and started the car, I could have save you money there. Everything else in that report has been fabricated and pulled out of thin air with absolutely no evidence to back it. In fact, I have EVIDENCE to prove the car was faulty at the point of sale but you won't even look at it or listen to me. Your staff are not trained to help customers they simply send them away until it becomes a bigger problem with no guidance on rights given along the way. and that has even been used against me because 'I came to an arrangement with the garage' BECAUSE YOU TOLD ME TO DO THAT.
Absolute disgrace of a company, don't call you back, don't keep you informed in any way as to what is going on, extremely close relationship with their favoured inspection company ACE as I found out myself trying to get a drop of information from either of them about who I can complain to (turns out NO ONE) cant make a complaint, and they have rejected my claim on false grounds and they know it, they will not speak to me about my points only what suits them and them getting out of the situation. TERRIBLE COMPANY, LAZY, UNPROFESSIONAL, UNPROACTIVE, RUDE, TAKE IT OR LEAVE IT ATTITUDE. save yourself the stress, honestly.

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15th June 2020

We will contact you....

We will contact you within 5 days... Nope,...

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We will contact you within 5 days... Nope, nothing.
Didn't contact me over a whole month despite sending three emails. Only contact afterwards when a payment was missed which they were told about.
Only offering breathing space and no alternatives. Nope, not acceptable.
If you want people to play by your rules then you have to play by them too.
Avoid this company!
Terrible service, horrendous contact if any.
Avoid avoid avoid!!!!!

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28th May 2020

Can't even open an email

Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single...

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Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single email...
Let alone read it?!
They only got in contact when I missed a payment. I cancelled the DD because I had to, I had also informed them I was going to do this as I had heard nothing. Email comes through asking me to call them urgently, I do, they have no idea why I am calling despite having selected numerous options... Well that's certainly something. Girl on the ohone is unable to help properly, tries to force me into a breathing space. She is told no this is what's happening now. Nope complaint filed. Phone call the next morning despite asking them to call in the afternoon. Feel like I take three steps even further back. More trying to force me into something I don't want and thinks that they can?! Nope. You couldn't open and read an email, I am not trusting you at all. Useless customer service that only served to agitate. It is a bit more involved but I don't want to write a 2000 word essay.

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14th May 2020

Asked for a 3 month payment break due to Covid and they blacked my credit rating

Wrote to close Brothers asking for a 3 month Covid related payment...

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Wrote to close Brothers asking for a 3 month Covid related payment holiday.
They acknowledged receipt of my letter yet marked me on my credit history as having failed to meet my payments.
The lowest of the low, in a world pandemic when I was left without a penny these scum bags marked my unblemished credit rating with 2 non payments.
Avoid them at all costs !

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27th March 2020

Making money from the Corona Virus!

Put my monthly payments on hold for 3 months due to my restaurant being closed due to the Corona Virus....

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Put my monthly payments on hold for 3 months due to my restaurant being closed due to the Corona Virus.
They have agreed but charged me an extra £135+ interest to do so.
Shocking way to make extra money when the world is in meltdown.
Avoid at all cost!!

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10th February 2020

Excellent customer service

I have several investments in various building societies etc but Close Brothers give me the most efficient, effective and reliable service. Notifications are always sent out in good time and their documentation is clear and concise making record...

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I have several investments in various building societies etc but Close Brothers give me the most efficient, effective and reliable service. Notifications are always sent out in good time and their documentation is clear and concise making record keeping very easy. Tax certificates are always sent without having to request them. I feel my investments are in good safe hands.

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6th February 2020

F/R bonds

Hav had a number fo these products over th last decade or so and have found the admin.and payments of interest totally on due dates with hard copy back up docs.( unlike some providers)Have also attended seminar on INHERITANCE tAX WHICH WAS BOTH FIRST...

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Hav had a number fo these products over th last decade or so and have found the admin.and payments of interest totally on due dates with hard copy back up docs.( unlike some providers)Have also attended seminar on INHERITANCE tAX WHICH WAS BOTH FIRST CLASS AND FREE.

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5th February 2020

Great advice

We have been with Close Brothers or one of the companies they have taken over for about 10 years and our Financial Advisor has always been open and clear about our investments. In fact the company have been so good that our son and daughter also use...

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We have been with Close Brothers or one of the companies they have taken over for about 10 years and our Financial Advisor has always been open and clear about our investments. In fact the company have been so good that our son and daughter also use the company for advice, pensions and investment.