Smart Money People Logo
Go to business site
Share this page
Link copied

Clydesdale Bank: Current Account reviews

View other Clydesdale Bank products
3.61
Based on 61 reviews, last reviewed 3rd Apr 2023
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
49%
See only 4 star reviews
18%
See only 3 star reviews
10%
See only 2 star reviews
5%
See only 1 star reviews
18%

Latest highest rating:

5

Reliable Banking I have been with this bank for 16 years and I have never had an issue with they way they have dealt with my enquires. Reviewed on: 3rd April 2023
Sidrah Badat's avatar
Sidrah Badat

Latest lowest rating:

1

On-line banking since it switched to virgin is dire On-line banking since it switched to virgin has been dire, using either the virgin, or the old clydesdale on-line. Been waiting for 10 minutes now, t... Read more Reviewed on: 24th December 2021
Craig Dryden's avatar
Craig Dryden
Read all reviews See your review

About this product

Clydesdale Bank's current accounts are now only available through Virgin Money.

Clydesdale Bank Current Account reviews (61)

Review of the Clydesdale Bank, Current Account:

Good but shame about the snail mail and long reference numbers

3
I recently switched my current account to Clydesdale and have now been with them approximately 3 months. To open the account I unfortunately could not carry this out online I had to call up, luckily I spoke to a very helpful and polite staff member who ran me through the process ensuring everything was understood but being aware of time and not taking up more of mine than was necessary. During opening I expressed my interest in switching an existing account from elsewhere, unfortunately this could not be actioned online or over the phone however all the documents arrived to me promptly after a few days for me to complete by hand and return with copies for my records. I was slightly concerned by the long hand nature of completing forms, & the forms to be returned were not as identifiable as I feel they could be (ie in order of identifying or title as mentioned & clearly shown) which resulted in me missing one form to be returned however they got on this very quickly to avoid any delays. Registration for online banking was relatively straight forward however to log in on a PC required me to remember a long unrelated reference number which I struggled with therefore often could not check items until at home with all my documentation available or would only view limited details on the mobile app to get a rough idea. I had also read about requiring a pass code gadget to carry out transfers over £300 which was not well detailed however I have found that through the mobile app this is not needed which is positive providing everything is set up. The switch itself was carried out promptly and on the date requested, which I had thought may be a stretch with having to return all the forms by post, with no problems for any reoccurring payments. Since opening I have had no need to contact them as everything has functioned smoothly, they did contact me to check my satisfaction which was a nice touch although a bit sales call ish however the comments I had and passed on during the call were accepted and I feel happy that they will be taken on board and considered in their operations. Overall a pleasant company to deal with who carry out requests promptly without any problems (in my dealings) but currently a little in the dark ages with paper forms that could result in misread writing but they are working to improve. I have scored them a 3 as in this day & age I really would expect to be able to open an account online & action a switch over the phone at a minimum. Reviewed on: 10th August 2015
Trixical's avatar
Trixical

Great bank for many years with an easy app & banking

5
Used this bank since i was young, never had any issues with banking, loans, overdrafts. Charges are always reasonable and their banking app easy to use. Even though half the branches are closed never had an issue banking via the post office and the online app means you can also scan in cheques. Reviewed on: 9th February 2020
Lisa's avatar
Lisa

I love the B app

5
The B banking app is great. Was from Clydesdale/Yorkshire bank but now has been taken over by Virgin. So easy to use, great functionality. Reviewed on: 1st February 2020
Kate S's avatar
Kate S

This bank is absolutely appalling

1
This bank is absolutely appalling. I was defrauded by someone of nearly £500 - this person was using a Clydesdale bank account. After contacting their customer service team, they palmed me off and didn't take the fraudulent activity seriously. Eventually i had to obtain a crime reference number and escalate to the Banking Ombudsman to have them take me seriously acknowledging my complaint under reference [#2254504]. Not only that, i provided their customer 'experience' team comprehensive details of what happened, how it happened, account numbers, names, details, times and dates - essentially doing all the investigation for them - this was in October 2019, and in January 2019 they have failed to provide any meaningful update. This is a shambles - money has been stolen by one of their customers and they have no protocol in place to handle this, and are unable to provide any details of what they have actually spent the last 3 months doing. The ombudsman have now become involved and asked them for a final response - this is not good for Clydesdale (ref: PNX-3390434-W4Z8) If you are using Clydesdale to bank with - i would be very very concerned as they clearly have no measurable controls around fraud, and could not care less about customer or any other service. The fact that i have had to escalate to the Banking Ombudsman tells you all you need to know about the quality of Clydesdale. Avoid at all costs. Reviewed on: 17th January 2020
Ben Thompson's avatar
Ben Thompson

Fantastic Benefits account

5
I hold the Signature Current account and for what I pay each month I'm still saving a lot of money! Reviewed on: 23rd November 2019
Donna Cruickshank's avatar
Donna Cruickshank

No complaints

5
I switched over to clydesdale just over 2 years ago now and they are hands down best bank I have ever had. Call centres are always quick to get through to and opening hours in branch are great. Reviewed on: 22nd November 2019
Corrinne McLeish's avatar
Corrinne McLeish

Always Helpful!

5
Clydesdale Bank staff have always been very helpful and friendly, making sure I'm aware of the best deals to get the most out of my banking! Reviewed on: 31st August 2019
m.simpson's avatar
m.simpson

Signature Current Account

5
This account gives so much value for only £13.50 a month. I was paying £13 alone for my phone insurance and now I get my phone insurance, travel insurance, breakdown cover and gadget cover. Reviewed on: 15th April 2019
Donna Cruickshank's avatar
Donna Cruickshank

No complaints

5
I was fed up with my previous bank and finally switched to Clydesdale. Transition was seamless, the app is brilliant and when I asked for a overdraft recently again the service was faultless. Reviewed on: 15th April 2019
Corrinne McLeish's avatar
Corrinne McLeish

Packaged Account

5
I pay a monthly fee for a packaged account with benefits called a Signature Account. This is a massive saving I use the Travel Insurance, Breakdown Cover, Mobile Phone Insurance etc. Excellent value for money. Reviewed on: 25th January 2019
Donna Cruickshank's avatar
Donna Cruickshank

Great bar branch closures

4
Very friendly bank, which treats me as an individual and sends me texts if I'm going over my overdraft, to save me charges. Let down badly by the closure of several branches including the 3 most useful to me! Reviewed on: 21st January 2019
Susie Main's avatar
Susie Main

Do you have a different Clydesdale Bank product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Want to see more from Clydesdale Bank?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill