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Complete Cover Group: Insurance Broker reviews

Name: Insurance Broker
Rating: 4.12 (439 reviews)

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4.04

Based on 439 reviews, last reviewed 24th May 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

66%

13%

14%

Latest highest rating:

5

Good Service I can recomand them 100% greau service and very faat answers and changes. Reviewed on: 26th July 2022

Latest lowest rating:

1

Horrible Guys!! This company is unbelievable!!! They increased my insurance with £750 after one month. I cancelled of course and they charged me a lot! I spoke... Read more Reviewed on: 24th May 2023

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At Smart Money People, we collect Complete Cover Group Insurance Broker reviews from customers like you. If you're thinking of getting using Complete Cover Group check out our reviews, or if you're an existing Complete Cover Group customer - please share your experiences with our community in order to help out others!

Complete Cover Group Insurance Broker reviews (439)

Review of the Complete Cover Group, Insurance Broker:

Straight away after quote at compare

Straight away after quote at compare market get a phone call from this company even when thick the box to don't contact with me :( . Then explain me they couldn't insure my vehicle as in on hire purchase agreement with bank ( one of the finance option ) . At 3rd or 4th call from them someone say would speak with them manager and find it out offer for me increasing my premium on certain amounts as is on (finance) hire purchase agreement. Personally simply haven't seen any different for insurer who they have to pay when anything happen. after a little while I contact with them to accept this offer with additional products tool insurance . Then receive some link to the website to upload doc. and check all detail but as haven't been nothing about quotation details , was contact with with brooker name Roger to get some documents and review details . Then I found some mistakes about 3 one of them in Haven Statement of Fact point 4. FINANCE DETAILS Is the vehicle subject to a finance agreement? - NO I've send few emails regarding amend that details and all together 3-4 hours on the phone some obligated to send back amended documents within 24 h . All that get annoying me with stressing time as been responsible to give right details with expectation from finance company to notify insurer about them busines. As that was process around 2 weeks without any succes decide to cancel this policy by sending mail and reinsure with other company . Then receive phone call first one regarding sended emails to enquiries address provided with documents with explain to me regarding last one : when I'd like to cancel this policy with today dates m outstanding balance will be 380£ . Is there any customer right to cancel policies as worry about future communication and due to negligence on the part of the service? During this conversation was clearly feel pressure on me to accept offer of cancellation with outstanding of 380£. Please be aware with this I don't like to even think what would might happen to have a policy with wrong details . Aparts of it have to my first conversation with brooker on 08444721582 was 58:40 min and cost me 30£ add to my bill without any information about additional charge to use this tel. nr . I still can't believe is that happen on real world in 21 century . Looks like theft in a white day. Reviewed on: 8th December 2017

Reply from Complete Cover Group Hi Konrad, thank you for taking the time to leave your review. We are really sorry to hear of the level of service we have provided. Please be assured we are investigating the matter fully, and we will contact you directly to discuss this further. Kind regards, Complete Cover Group. Response date: 9th December 2017

POOR COMMUNICATION

I have tried numerous time contact the costumers service via phone or through chat on the website and I have never maneged to ger through. I have even send them an emails and no respond. i think when the renewal time will come I will switch to a different provider. Reviewed on: 23rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided. Please be assured your comments have been duly noted, and we are working hard to improve our service levels at this busy time for us. To ensure your query is dealt with please can you email your details to [email protected], where we will arrange a callback for you. Kind regards, Complete Cover Group. Response date: 24th November 2017

Customer Service

Excellent customer service and support very helpful and friendly staff Reviewed on: 23rd November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and appreciate your comments! Kind regards, Complete Cover Group. Response date: 24th November 2017

Disgusting

Will not be renewing ever again, have never been asked by any insurance company for so many documents, provided Coucil tax bill and that wasn’t accepted, takes up to 1 hour to speak to customer services, after everything being provided I still get a letter stating that they will terminate my policy if documents are not provided, made a complaint but never heard anything since. DISGUSTING COMPANY Reviewed on: 21st November 2017

Reply from Complete Cover Group Good morning James, thank you for taking the time to leave your review. We understand its frustrating and time consuming sending the documentation to us, and we apologise for any inconvenience this has caused. Unfortunately, as your broker we have a duty to you and your insurer to make sure all documentation needed is received and is acceptable according to your insurers underwriting criteria. We require these documents to ensure in the event of a claim there will be no issues, and the claims process goes smoothly. I have reviewed your policy and can see you have spoken to a manager regarding your concern, but I can confirm all required documentation has been received, so we thank you for this. I hope this clarifies the situation, but should you have any queries please contact us where we will be more than happy to help. Kind regards, Complete Cover Group. Response date: 22nd November 2017

Avoid this company.

I never experienced so terrible and inaccurate service. Seems like company mission is take money and then cancel insurance policy. Reviewed on: 19th November 2017

Reply from Complete Cover Group Good morning, thank you for contacting us regarding your motor insurance policy. I have reviewed your account and can see we are requesting proof of your no claims bonus. We are aware you have provided us with details of these already, however, your insurer Haven require proof of this in the form of an official No Claims Bonus Letter, rather than a Renewal document as to which you have provided. We understand the document you have provided is genuine, however, your insurer Haven, do not deem this as official proof of no claims bonus. Should you wish to discuss this further, please feel free to contact us on 0333 400 1646. Kind regards, Complete Cover Group. Response date: 20th November 2017

Not best customer service

Very hard to obtain insurance through these guys. They wanted to know a lot more than most and even went on google earth to check the was a garage at my property! I was on the phone to them for 1hr 57minutes before instance policy was sorted Reviewed on: 16th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review today. We take all types of feedback on board, and your comments have been noted. We appreciate at the point of sale we can ask for a lot of information, but this is purely to safeguard our clients and insurers in the event of a claim. We are currently reviewing our sales process to provide a better and smoother customer journey as we understand at times this can be time consuming. Should you require any further assistance in regards to your policy, please feel free to contact us. Kind regards, Complete Cover Group. Response date: 17th November 2017

Great costumers service and information.

Good customer services while talking to you on phone and were able to solve your problems Reviewed on: 16th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We value your comments, and its great to hear you are happy with the service we have provided. Kind regards, Complete Cover Group. Response date: 17th November 2017

Phone service awful

My experience in purchasing the original policy was fine. However I made a mistake by uploading the wrong document and was then emailed threatening a significant increase in premium. It then took me around 45 minutes of holding and 15 minutes of conversation to actually resolve the problem. I was then sent a letter threatening an increase again so when I phoned to double check I was on hold for another half an hour. Eventually when I got through the lady I spoke to was helpful but the whole experience was stressful and time consuming. Reviewed on: 15th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are sorry to hear you are unhappy with the level of service we have provided, and apologise for any inconvenience this has caused. Please be assured your comments have been duly noted and we will investigate this fully, to ensure this does not happen again. Should you wish to discuss this further to please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 16th November 2017

Good customer service.

I had a great customer service experience. I would recommend to my friends and family. Reviewed on: 14th November 2017

Worst customer service I have ever come across

Who this may concern. Ive been with you guys not even a month and I’ve received the worst customer service I’ve ever come across. I work in customer services/complains and as a professional this is not how you should treat people. I’m awaiting on documents for my current policy which I took out almost a month ago, I’ve tried to log in to my online portal but access to this was denied, I’ve also emailed several times to verify when I’ll receive these by post but no response. Today I spoke to Emma on your online chat and requested a call back at 16:30 today which she agreed to but never happened, at 17:01 I got through to someone called Richard who i was discussing changing my current policy to a different car I’ve recently purchased and he said he’d put me on hold as he needed to transfer me to someone who could give me a quote, I was on hold for 1 hour and 52 minutes and at that point I decided to cancel the call and didn’t receive a call back. I request a call back from a manager as I would like to discuss changing my current policy, if I’m unable to change it I will be requesting a full money back refund, as it states in your terms and condition online if you want to cancel your policy within 30 days you will get your full money back. I’ll be awaiting your urgent response, failure to get in contact with me tomorrow may result in me having to discuss the very poor service I’ve received online Reviewed on: 14th November 2017

Reply from Complete Cover Group Thank you for taking the time to leave your review. We are very sorry to hear you are unhappy with the level of service you have received. We have been unable to find your policy based on the limited information we have, and kindly ask should you wish to discuss this further to please contact us on 0800 440 2483. Kind regards, Complete Cover Group. Response date: 14th November 2017

bunch of con men run this co

Bought van insurance just as i sold my house. Cost just over £650 paid in full on card they asked for docs i sent them now they tell me they need my new address on them by the 20 Nov including my licence which we all know will take at least 6 weeks from DVLA not possible so i have to cancel. Cost me over £ 300 .00 for less than one month this company is a joke do not use them it will cost you dearly check out mt review on face book Reviewed on: 13th November 2017

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