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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.18 (429 reviews)

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4.18

Based on 429 reviews, last reviewed 31st May 2026

10% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

I hope this goes to the right person but just wanted... I hope this goes to the right person but just wanted to say massive thank you to Mehreen who I spoke to on costumer services on the phone. I’ve been h... Read more Reviewed on: 31st May 2026

Latest lowest rating:

1

Rubbish customer service I want to dial a number and speak to a person, not dial a number and have to go through stacks of menus and submenus AND a wait, which I pay for presu... Read more Reviewed on: 29th April 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

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The Co-operative Bank Current account reviews (429)

All you need from a bank

Very professional and efficient bank, and you can pay your money into the bank with humans, Everything you can expect from a great bank Reviewed on: 7th March 2022

ethical & charitable bank

This bank cares for the environment and for people Reviewed on: 4th March 2022

Very helpful

Never had any problems with them, always clear and easy communication. Would not consider changing. Reviewed on: 2nd March 2022

Long wait times on phone with no alternative

I've been a coop bank customer for 14 years - their call centre wait times are longer than ever and they offer no other contact channel. I had a payment declined as they suspected fraud - fair enough, but I cant get it approved as the wait times are ridicoulous and there are no other cahnnels. poor customer service Reviewed on: 1st March 2022

Ethical bank

Good bank with excellent customer service that invests your money ethically Reviewed on: 25th February 2022

Professional company

I always find dealing with this company easy and professional. Their staff are helpful and courteous and eager to please. Reviewed on: 20th February 2022

just not good

terrible call waiting times, old fashioned technology and poor customer service Reviewed on: 4th February 2022

Just dreadful banking service

Wait times on the phone of over 30 minutes to speak to customer service, for bank that claims to be "putting customers first", doesn't quite ring true does it? I've had a terrible time with them blocking large transactions (3 times in the last 6 months) for no apparent reason, causing me embarrassment when paying for goods and then having to wait the 30 minutes plus to speak to someone. I will be closing & transferring my account as soon as possible. Avoid. Reviewed on: 4th February 2022

Ethical and easy

The Co-op Bank doesn't invest in fossil fuels, deforestation or other industries that exploit people or planet. It was easy to swap to, has easy to understand terms, good benefits and perks. Reviewed on: 2nd February 2022

Simple and effective

Easily move and managed my accounts in one place! All of my cards are connected and can transfer for business or leisure. So simple but effective Reviewed on: 19th January 2022

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