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The Co-operative Bank: Current account reviews

Name: Current account
Rating: 4.12 (412 reviews)

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4.06

Based on 412 reviews, last reviewed 23rd Jan 2026

1000% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

61%

18%

11%

Latest highest rating:

5

Always available locally or phone Always available locally or phone Reviewed on: 23rd January 2026

Latest lowest rating:

1

Won’t let you buy crypto. Won’t let you buy crypto. I do not feel that it is their place to tell me what I can or cannot do with MY monry Reviewed on: 23rd January 2026

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About this product

The Co-operative (Co-op) current account is a basic account for everyday banking.

You can apply for an overdraft as part of your Co-operative current account application, or once your account is opened. With this account, manage your money online and on mobile and use Apple Pay, Google Pay or Samsung Wallet.

Co-operative account reviews help you find out what it’s really like to be a customer. If you’ve used Co-op before, you can also leave a review and share your experience.

The Co-operative Bank Current account reviews (412)

Review of the The Co-operative Bank, Current account:

Good ethnically

Contribute lots to community schemes Reviewed on: 14th March 2023

highly recommended!

Co-op Bank offers ethical banking. With Co-op Bank, I experience sustainability, community, and transparency. They prioritize ethical values and social responsibility in their banking practices. Co-op Bank's current accounts provide the convenience I need while aligning with my values. I appreciate their commitment to supporting local communities and their transparent approach to banking. Choosing Co-op Bank means banking with a purpose and making a positive impact on society. Reviewed on: 11th June 2023

User friendly app

Personal account banking app is easy to use and provides a good overview of all accounts held. It has improved over time. Reviewed on: 6th June 2023

Mickey mouse bank

Bank app never working, consistent pending transactions. Bad customer service. After 16 years of banking with this company I've had no choice but to move and should of done it years ago! I've less stress in my life on my financial situation now. Reviewed on: 4th June 2023

Great ethical bank

I've always experienced friendly and professional customer service whenever I have contacted The Co-op. I find the banking app very easy to use. Reviewed on: 1st June 2023

Easiest banking experience

Before I was with co-op I got money taken out of my account/stolen and my old bank would never help. I’ve never had a bad experience and they’re always friendly and helpful. Reviewed on: 31st May 2023

Efficient ethical bank with helpful staff

The Cooperative Bank is one of the few ethical banks which is why we decided to join it many years ago. It has a user friendly app, making it easy to check accounts and move money. We pay an additional fee for our current account for which we get worldwide travel insurance, breakdown cover and access to airport lounges, all good perks. Reviewed on: 31st May 2023

Consistently high level of service and help from always approachable staff

My local co-operative bank branch in Islington consistently provides not simply good service but also help and advice. I work in the third sector and the branch has been invaluable in helping me to ensure my clients retain as much financial independence as possible while at the same time keeping them safe from possible abuse. Reviewed on: 11th April 2023

Customer Services

Keep me informed and answer my calls promptly. Reviewed on: 8th April 2023

Perfect

Straightforward and has all you need!!! Reviewed on: 5th April 2023

Switching after 20 years

Not accessible enough in regards to customer care opening hours Worst App ever never updates quick enough and has no view of pending transactions App is constantly down for maintenance yet nothing changes Poor online service Starting to think they have very lax online security and could be getting hacked due the amount of times the app and online banking goes down Reviewed on: 3rd April 2023

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