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Coverwise: Annual Travel Insurance reviews

Name: Annual Travel Insurance
Rating: 1.98 (66 reviews)

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2.07

Based on 66 reviews, last reviewed 9th Sep 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

15%

69%

Latest highest rating:

4

I have used Coverwise for many years for basic low c... I have used Coverwise for many years for basic low cost annual travel insurance. Its cost competitive and simple to get a quote. Reviewed on: 9th September 2025

Latest lowest rating:

1

Avoid Coverwise at All Costs. A Complete Nightmare! If I could give Coverwise zero stars, I would. It has taken them FOUR MONTHS to review my claim, dragging me through endless hoops, requesting documen... Read more Reviewed on: 12th March 2025

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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Coverwise travel insurance reviews can help you find out what other travellers have to say. You can also write your Coverwise travel insurance review too!

Coverwise Annual Travel Insurance reviews (66)

Review of the Coverwise, Annual Travel Insurance:

Do not answer calls

Just sat on hold for 2 hours. I'm sure if I called to make payment I'd be straight through. Reviewed on: 21st February 2022

Emergency medical assistance number did not work

I had an accident and I called the medical assistance line once I had been given pain relief and felt a little better. The line was out of order. I tried multiple times whilst at the hospital. I called U.K. offices who said they were aware there was a fault on the line and they would email them but no guarantee they would call me back. I went on Twitter to the underwriters. I emailed cover wise. Nothing. We decided to go back to the airport and call again from there. Eventually the line was ‘working’ however, I called twice and was waiting over 48 minutes each time and no one answering. If it hadn’t been for the kindness of strangers , the staff at Keflavik airport we would have been stuck. My husband put everything on his credit card - we were unable to get advice or any assistance. It was frightening. Reviewed on: 4th January 2022

Avoid like COVID-19.

Any good reviews for coverwise is simply due to ease of buying and price ...Please read their claims reviews ,after all that's THE most important part of any insurance . You will then realise on EVERY review site they get 1 star as you can't give lower . You are paying for a insurance in name only ! Good luck if you have the misfortune to need a claim . Like me it's a life lesson in checking the fine print and reviews of their claims procedure . Don't be fooled by reviews which are based solely on price and ease of ordering as you will be sorry you did.!! Reviewed on: 19th November 2021

Be aware of excess waivers

Coverwise's doesn't make it obvious, but comes with excess waiver for medical bills of £125 per claim. This means seeing a doctor on vaccation for small medical incidents, which are the majority a traveller regularly encounters, will likely not being covered. Better invest a bit more and get a more profound cover, otherwise this travel insurance seems useless for most. Reviewed on: 30th October 2021

Avoid at all cost

Make sure you untick the 'roll over' button because they will dip into your pocket without telling you and should you have the misfortune of having to speak to them - they are the rudest. Reviewed on: 27th January 2021

Avoid. Unprofessional, poor customer service. Every possible reason to delay claim resolution

Ongoing claim since end of July. Every step is delayed at any possible matter, every time calling for an update is later/tomorrow, still assesing. Unable to escalate to manager. Shame i can't rate 0 star Reviewed on: 13th January 2021

Easy and trustable

Process is very easy and it's a company on which I have a 100% trust. Reviewed on: 21st July 2019

Great experience

I had a great experience with Coverwise, the purchase process was easy and staright forward so I could focus on my trip planning. Also, the price was low for a decent travel insurance policy. 5 Stars! Reviewed on: 25th June 2019

Good prices for insurance

If you are looking for competitive price travel insurance try coverwise. I could nt find cheaper policy even with pre existing medical conditions. Reviewed on: 14th August 2017

Annual travel insurance

Sorting out the renewal of my policy was simple and straight forward. There was no problem sorting out my medical review. More than happy with the price and would recommend. Reviewed on: 24th December 2016

Very Bad Customer Service

Very Bad Customer Service Need to make a clam 10 August 2016 so call them up i got the run round i had to phone 5 times and then for them to not send out the right forms for me to fell out. they did not take in my complaint .of that had to call in many times and they did not they said over the phone i was cover and then said i need a dr. form for my dr. sing which he did and stamp then the Customer Service said i was lying over phone which i said i was not or dr. would not have it dr. sing the form for them to see then they said we need need to see dr. doctors medical reports which they got then they said because i said i was not 100 % when see my dr. on day i got home when i was going fly for my holiday they would not pay out on my claim this has taken 16 weeks i have chatted to ombudsman and they have said this is not right and that 21 December that need a answer for my claim this means this has taken 17 weeks for me get claim look at and this not right i would not recommend any one to use AXA Travel Insurance or cover wise .co.uk they will use any way not pay you and delay your claim as much as possible and put you off as much as they i have made over 15 calls to cover wise and AXA Travel Insurance to try and get what i took my Insurance out for i hope this dose not happen to any one else 17 weeks of stress is not right for any to have go trough to get there claim look at and and for AXA Travel Insurance cover wise to give you what you pay for when you don't know what is going to happen in life. Reviewed on: 15th December 2016

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