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Cycleplan: Bicycle insurance reviews

View other Cycleplan products
4.83
Based on 4,470 reviews, last reviewed 15th Oct 2025
81% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
12%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Very easy to deal with. Thankfully not had to make a claim as yet, but if they are as efficient in dealing with claims as they have been so far then I have every confidence t... Read more Reviewed on: 15th October 2025
Dave K's avatar
Dave K

Latest lowest rating:

1

V poor customer care Strung me along over several emails and a phone conversation before telling me that I could not claim for a damaged bike computer, after being with th... Read more Reviewed on: 25th September 2025
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Bob
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About this product

With Cycleplan bicycle insurance you can protect all your bikes on one policy.

Cycleplan offer for all kinds of bikes including electric, mountain, BMX, hybrid, folding and commuter models. You can get cover to protect you from theft, accidental damage, public liability and personal accident.

Cycleplan bicycle insurance reviews help you find out what it’s really like to be a customer. If you’ve used Cycleplan before, you can also leave a review and share your experience.

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Cycleplan Bicycle insurance reviews (13)

I like to chat to a person not a machine

2
It take day to get to chat to any body then keep sending email to say your insurance as run out then you r not insured poor comuication Reviewed on: 24th September 2025
Eamonn c's avatar
Eamonn c

No idear where I stand

2
Don't feel I know anything about you or gave your info Reviewed on: 11th September 2025
Mark Cooke's avatar
Mark Cooke

It took 6 months to agree and recieve my payment

2
Needed to make a claim after I crashed my bike and for my cycling clothes that were damaged. It took nearly six months for me to recieve the agreed payment and I was provided thirty pound compensation for the delays that were caused after I submitted a formal complaint. It was a really stressful experience. Reviewed on: 8th October 2024
Mike J's avatar
Mike J

Not sure about this company

2
I am unsure whether the Company will use every excuse not to pay if claim is made. All contact I have had is about how they are not liable Jury is out Reviewed on: 18th July 2022
Lawrence 's avatar
Lawrence

Deceptive practices to get insurance award votes

2
Up until 2 mins ago I was entirely happy with them. However to be entered into the prize draw you have to complete a survey, promo email reads: "voting is super quick and easy. Plus, you'll be entered into a prize draw to win £1,000!". So dropped my rating as a result. Completing a survey is not super quick Reviewed on: 18th July 2022
Etienne Smith's avatar
Etienne Smith

Failed to set up

2
Continued failed to set up my direct debit and told had to pay full amount with no explaination just thats what i have to do because they cant setup direct debit Reviewed on: 11th August 2021
Matt Latham's avatar
Matt Latham

Auto renew at a greater price despite falling value

2
Not that great over all price increases annually despite the value of your bike falling - lower than average Reviewed on: 5th July 2019
Chris's avatar
Chris

Paid up eventually

2
Needed a lot of chasing and coercion to get to a settlement, but at least they paid up in the end Reviewed on: 30th August 2018
Jb12's avatar
Jb12

Giving me wrong information

2
Not happy with customer service Reviewed on: 20th September 2017
Richard Brown's avatar
Richard Brown

Frustratingly slow

2
I like a company that just gets on with things - sadly my Cycleplan experience was a bit like pulling teeth. After an accident that damaged my bike I had to get a quote from a local shop to get the insurance - which makes perfect sense. However once quoted by my local shop Cycleplan made me get requoted by their trusted supplier - which took a few more days. Then the trusted supplier undercut my local shop. And now I have to wait even longer to get my bike fixed - even though my local shop now has the parts ready to go for my repair. All the while I am paying out for public transport to commute - Arrghhhh... and effectively this will all end up costing me more than if I'd just paid outright for the damage to be put right without the insurance. Reviewed on: 20th September 2017
Mattinho Parker-Parker's avatar
Mattinho Parker-Parker

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