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Darlington Building Society: Savings reviews

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4.90
Based on 12,461 reviews, last reviewed 30th Apr 2026
52% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Simon was brilliant Simon was brilliant after I outlined my health problems and carried out my instructions efficiently and swiftly to transfer funds into a one year fixe... Read more Reviewed on: 30th April 2026
Anthony Mallen's avatar
Anthony Mallen

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
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PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12642)

In branch service review

5
Love DBS, have all or savings here and also our mortgage. Reviewed on: 18th August 2025

In branch service review

5
Like that I did not have to make an appointment. Reviewed on: 18th August 2025

In branch service review

5
Extremely pleasant staff attended to us and informed us of things we needed to know. Reviewed on: 18th August 2025

Excellent Advice

5
Simon gave me excellent information as to what my options I could choose regarding my one year ISA account coming to its end. All I need to do is make a telephone call just before end of August which will allow me to make changes to my ISA account. Reviewed on: 18th August 2025
Stephen Evans's avatar
Stephen Evans

Excellent customer service

5
I rang for some help in applying for an ISA online. SIMON M. was my saviour. After a long time struggling to navigate the online process myself, Simon took me through every step, page by page. I am familiar with online applications, but Simon made it totally painless. I cannot praise him enough for his help, patience and knowledge. Thank you. Reviewed on: 18th August 2025
Elaine W's avatar
Elaine W

In branch service review

5
We has a problem using computer systems yesterday but Charley was really heplful and helped sort out as well as open an account for us. Reviewed on: 16th August 2025

In branch service review

5
No improvement needed. Excellent service. Reviewed on: 16th August 2025

In branch service review

5
Fast, friendly - and the water on offer was cool. Reviewed on: 16th August 2025

In branch service review

5
Friendly staff. Clear explanations of products given in a quiet room. Reviewed on: 16th August 2025

In branch service review

5
Using online, helps with savings. Reviewed on: 15th August 2025

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