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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.91
Based on 12,414 reviews, last reviewed 13th Mar 2026
62% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

All the information was explained to me & all questi... All the information was explained to me & all questions answered in a nice clear way. Reviewed on: 13th March 2026
Michael T's avatar
Michael T

Latest lowest rating:

2

In branch service review Products department have got it all wrong - reducing rate on popular accounts like special occasion saver/regular saver will lose customers to rivals ... Read more Reviewed on: 11th July 2025
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12414)

Great service from a great team!

5
I've been with Darlington Building Society for nearly 30 years and the staff have always been exceptionally helpful and friendly when dealing with all of my requests. I now live overseas and find the team exceptionally helpful with all my requests and questions. Reviewed on: 9th May 2025
Nuala F's avatar
Nuala F

In branch service review

5
Opened a new ISA, member of staff very helpful. Reviewed on: 8th May 2025

In branch service review

5
Spot on, great service had mortgage with DBS. Reviewed on: 8th May 2025

In branch service review

5
I like that my money is going towards something good unlike other banks which may fund not so great things like oil. Reviewed on: 8th May 2025

In branch service review

5
Easy to understand, very clean and concise, No pressure, very very polite. Reviewed on: 7th May 2025

In branch service review

5
Charley was very competent, A good communicator and set our minds at rest. Reviewed on: 7th May 2025

In branch service review

5
Would prefer passbook for ISA Account. Reviewed on: 7th May 2025

In branch service review

5
Explained process of opening ISA thoroughly and we left really happy with security etc. Reviewed on: 7th May 2025

Local office in Guisborough is excellent with helpfu...

5
Local office in Guisborough is excellent with helpfull friendly staff Reviewed on: 4th May 2025
David E's avatar
David E

Poor customer service

1
Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025
Donna's avatar
Donna

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