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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,462 reviews, last reviewed 2nd May 2026
62% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

ISA lady Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to. Reviewed on: 2nd May 2026
Stephen McCready's avatar
Stephen McCready

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
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PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12462)

In branch service review

5
Spot on, great service had mortgage with DBS. Reviewed on: 8th May 2025

In branch service review

5
I like that my money is going towards something good unlike other banks which may fund not so great things like oil. Reviewed on: 8th May 2025

In branch service review

5
Easy to understand, very clean and concise, No pressure, very very polite. Reviewed on: 7th May 2025

In branch service review

5
Charley was very competent, A good communicator and set our minds at rest. Reviewed on: 7th May 2025

In branch service review

5
Would prefer passbook for ISA Account. Reviewed on: 7th May 2025

In branch service review

5
Explained process of opening ISA thoroughly and we left really happy with security etc. Reviewed on: 7th May 2025

Local office in Guisborough is excellent with helpfu...

5
Local office in Guisborough is excellent with helpfull friendly staff Reviewed on: 4th May 2025
David E's avatar
David E

Poor customer service

1
Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025
Donna's avatar
Donna

In branch service review

5
Very knowledgeable about products, thank you. Reviewed on: 3rd May 2025

In branch service review

5
I like that you can come into a branch and talk to people. There is also a good range of products. Reviewed on: 3rd May 2025

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