Paid advertisement
Smart Money People Logo
Newsletter
Go to business site
Share this page
Link copied

Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.85
Based on 12,557 reviews, last reviewed 6th Oct 2026
28% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Always Good Service You always get good service at this Building Society and today was no different, we were made to feel welcome as soon as we stepped in, lady who saw u... Read more Reviewed on: 6th October 2026
Jilly B's avatar
Jilly B

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026
Lauren W's avatar
Lauren W
Visit provider site Read all reviews Write a review

About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Savings reviews (12557)

In branch service review

5
Explained process of opening ISA thoroughly and we left really happy with security etc. Reviewed on: 7th May 2025

Local office in Guisborough is excellent with helpfu...

5
Local office in Guisborough is excellent with helpfull friendly staff Reviewed on: 4th May 2025
David E's avatar
David E

Poor customer service

1
Account opened for years, only when requesting to close are asked for id. Should this not have been done at the start when the account was opened? Why do you need a copy of the statement where the money is going to???? If I make a bank transfer the details are automatically checked. Really poor service over all. One person tells you to do one thing, then another tells you something else. Not happy. Reviewed on: 4th May 2025
Donna's avatar
Donna

In branch service review

5
Very knowledgeable about products, thank you. Reviewed on: 3rd May 2025

In branch service review

5
I like that you can come into a branch and talk to people. There is also a good range of products. Reviewed on: 3rd May 2025

In branch service review

5
No new ISA, passbook. Again paper ISAs might be good to save money but no clear information as I had to come into branch to check balance. Reviewed on: 3rd May 2025

In branch service review

5
Like getting passbook, don't do online. Reviewed on: 3rd May 2025

In branch service review

5
Super quick and everything sorted for the transfer smoothly and efficiently. Reviewed on: 3rd May 2025

In branch service review

5
Still have physical buildings with active human staff. I am older and don't really do online. Reviewed on: 2nd May 2025

In branch service review

4
It would be good if passbook update at the time of withdrawal. Reviewed on: 2nd May 2025

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill