Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,462 reviews, last reviewed 2nd May 2026
62% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

ISA lady Had a great chat with Charlotte very nice to talk to . Explained everything in detail and plain English a joy to talk to. Reviewed on: 2nd May 2026
Stephen McCready's avatar
Stephen McCready

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
PF's avatar
PF
Visit provider site Read all reviews Write a review

About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Savings now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Savings reviews (12462)

Operator was extremely helpful

5
Needed to sort out a small on line issue - operator was very helpful - went the extra mile and was also very charming. Forms can be a little intimidating when dealing with large sums of money. Reviewed on: 28th April 2025
Marjorie F's avatar
Marjorie F

In branch service review

5
Staff always informative and helpful. Reviewed on: 28th April 2025

In branch service review

5
No delay in answering the telephone. Very helpful staff not treated like an idiot for having no email - unlike banks. Reviewed on: 28th April 2025

In branch service review

5
Natalie was extremely friendly and helpful. She went above and beyond helping myself and sister opening an isa. Reviewed on: 28th April 2025

In branch service review

5
Rates slightly better at other society's but like customer service in branch. Reviewed on: 28th April 2025

In branch service review

5
Found the service 1st class, very helpful. Reviewed on: 28th April 2025

In branch service review

5
I always think the staff from of house get the feedback and on this occasion. I would like to sing the praise of Adam. Who picks up the phone he is excellent at his job and comes across a rally engaging helpfulness. Reviewed on: 28th April 2025

I could not have managed without assistance

5
Terrific lady answered the phone. Very positive in leading me through the ISA and Savings set up. Took a while to set things up, but this was down to my lack of keyboard finesse! Highly unlikely that I will remember how to fully utilise the Darl Online aspects. Reviewed on: 27th April 2025
Richard B's avatar
Richard B

In branch service review

5
Megan was really helpful and explained all about ISA' with the questions I had. Very approachable. Reviewed on: 26th April 2025

In branch service review

5
Warm and welcoming, information given was I was looking for. Reviewed on: 26th April 2025

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill