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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,464 reviews, last reviewed 9th May 2026
59% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helpful and friendly Efficient, friendly and gave helpful advice for future transactions. Reviewed on: 9th May 2026
Debbie C's avatar
Debbie C

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
PF's avatar
PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12464)

Technical help outstanding ...

5
After experiencing technical difficulties trying to withdraw money from one of my accounts. I spoke to Vicki who could resolve the problem so far but I was still unable to withdraw from my account. I sent a message for the withdrawal to be made in house. I then received a follow up phone call from Simon who was very helpful, polite, knowledgeable and patient. He resolved the issue enabling me to make the withdrawal. Excellent service. Thank you. Reviewed on: 21st October 2024
PW's avatar
PW

In branch service review

5
Sandra was helpful, informative and gave excellent service. Reviewed on: 19th October 2024

In branch service review

5
Nice, friendly and polite staff. Reviewed on: 18th October 2024

In branch service review

5
Staff are always helpful and friendly. Reviewed on: 18th October 2024

In branch service review

5
I did want to transfer money but as all the printers were down I couldn't do this. Reviewed on: 18th October 2024

In branch service review

5
Payment books are safer than the internet. Lovely staff too. Reviewed on: 18th October 2024

In branch service review

5
Very confident, friendly support throughout the consultation. All accounts fully explained and all questions answered. Thank you for your time and support, it is very much appreciated. Reviewed on: 18th October 2024

In branch service review

5
Very professional and very patient. Reviewed on: 17th October 2024

In branch service review

5
Excellent customer service from Nicola who explained everything very clearly. Reviewed on: 17th October 2024

In branch service review

5
Very helpful staff. Everything was explained to me so I understood. Reviewed on: 17th October 2024

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