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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,458 reviews, last reviewed 25th Apr 2026
37% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Nominated Account Understood my query advised solution & advised when resolved all within 10 minutes Reviewed on: 25th April 2026
Gary R's avatar
Gary R

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
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PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12458)

In branch service review

5
I always find the staff very friendly and treat me with respect. Reviewed on: 22nd October 2025

In branch service review

5
Excellent customer service; I appreciate the staff. Reviewed on: 22nd October 2025

In branch service review

5
You should be able to have what you need, i.e. a higher daily limit �800. Reviewed on: 22nd October 2025

In branch service review

4
Computers always on go slow or down. Reviewed on: 22nd October 2025

IT glitch resolved

5
Experienced an IT glitch which took a week for Darlington to resolve but I was kept informed and they honoured the interest rate I'd originally applied for. Excellent customer service from Jonathan, Maureen and others, I will keep an eye out for other competitive rate investment products from you. Well done and thank you. Reviewed on: 21st October 2025
Deanna H's avatar
Deanna H

Clare was fantastic and helped immensely.

5
Clare was fantastic and helped immensely. Reviewed on: 21st October 2025

In branch service review

5
Easy, friendly and excellent customer service. Thanks. Reviewed on: 21st October 2025

In branch service review

5
Tom - very helpful and patient, walked me though full process of internet banking and checked it had worked. Reviewed on: 21st October 2025

In branch service review

5
Trusted Building Society. Deal with customer face to face, if nec. I can't see any improvements required. Reviewed on: 20th October 2025

In branch service review

5
I like the courteous and professional staff in the branch. Reviewed on: 20th October 2025

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