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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.86
Based on 12,556 reviews, last reviewed 2nd Oct 2026
65% increase in 5 star reviews
in the past 90 days
67% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Simon rang me to check my details and fix my problem I gave up with your web site ans I wasn’t coping well and thought I was going to have to drive into Darlington. However this was fixed, when someone a... Read more Reviewed on: 2nd October 2026
Gary W's avatar
Gary W

Latest lowest rating:

1

Site poor and customer service unhelpful. elp except... Site poor and customer service unable to help except by telephone during office hours which unsuitable for working people. Email responses automatic t... Read more Reviewed on: 3rd September 2026
Lauren W's avatar
Lauren W
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12556)

In branch service review

5
Very clearly explained. Pleasant staff. Easy to talk to. Answered all my questions. Reviewed on: 29th October 2025

All the staff are very helpful, Jasmine is knowledge

5
All the staff are very helpful, Jasmine is knowledge Reviewed on: 28th October 2025

Don't think about it - do it!

5
I was struggling to navigate the website to open a new ISA. I called the online customer service and spoke to a very nice chap called Simon. He stayed on the phone during the entire process and talked me through page by page. He was amazing and I can't thank him enough. Reviewed on: 28th October 2025
Elaine W's avatar
Elaine W

In branch service review

5
Staff always pleasant and helpful. Reviewed on: 28th October 2025

In branch service review

5
I like that it is not all online and you can talk to someone. Good ISA. Reviewed on: 28th October 2025

In branch service review

5
Good personal attention, especially from Head Office. Reviewed on: 28th October 2025

In branch service review

5
The individual attention is very good indeed. Reviewed on: 28th October 2025

In branch service review

5
Everything explained fully, very enjoyable appointment. Reviewed on: 28th October 2025

In branch service review

5
Friendly and staff have a considerate manner. Reviewed on: 28th October 2025

In branch service review

4
Variety of accounts available which is good. Online customer service could be better. Reviewed on: 27th October 2025

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