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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.87
Based on 12,516 reviews, last reviewed 4th Aug 2026
58% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Pleasant experience. Very helpful and patient young man who was very knowledgeable and friendly. Answered all our questions clearly. Reviewed on: 4th August 2026
Raymond o's avatar
Raymond o

Latest lowest rating:

1

Wrong advice on saving money & tacking to long to re... Wrong advice on saving money & tacking to long to reply. Almost 3 weeks to check 1 form is to long Reviewed on: 25th June 2026
Nigel 's avatar
Nigel
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12516)

Friendly and Efficient

5
Prompt reply to my initial query from Customer Services at Darlington. Good range of products with competitive rates of interest. Easy to make appointment at Bishop Auckland branch. Friendly welcome and good customer service from Lauren when interviewing to open account as new customer. Reviewed on: 20th August 2023
DBS Verified Member's avatar
DBS Verified Member

Nice and Helpful

5
Gabby was extremely helpful and talked me through my banking query. Reviewed on: 19th August 2023
DBS Verified Member's avatar
DBS Verified Member

Assistance with registering on new DBS website

5
After 3 attempts to register on the new website, I contacted Simon in the customer service department for help. Simon talked me through the whole process. He was pleasant, friendly, knowledgeable and, above all, extremely patient as I have an illness which makes typing very difficult! It took quite a while to complete the process and Simon remained unfazed throughout. Great Customer Service! Reviewed on: 19th August 2023
DBS Verified Member's avatar
DBS Verified Member

great building society and very helpful staff

5
simon mcCabe was very helpful on the phone. Keep up the good work. Reviewed on: 18th August 2023
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DBS Verified Member

Darlington Building Society Branch Review

5
All great, lovely customer service. Reviewed on: 18th August 2023
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Verified Member

Darlington Building Society Branch Review

5
Friendly, professional and helpful. Reviewed on: 18th August 2023
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Verified Member

Darlington Building Society Branch Review

5
Very good staff - always helpful, full marks. Reviewed on: 18th August 2023
Verified Member's avatar
Verified Member

Darlington Building Society Branch Review

4
Polite, professional staff, always helpful. To improve perhaps you could consider electronic reading of passbook account number to speed up updates. Also, faster changes to savings interest rates following BoE rate changes. Reviewed on: 18th August 2023
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Verified Member

Darlington Building Society Branch Review

5
You could open on a Saturday, but the staff are very helpful. Reviewed on: 18th August 2023
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Verified Member

Darlington Building Society Branch Review

4
I was given a good explanations of the products. Reviewed on: 18th August 2023
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Verified Member

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