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Darlington Building Society: Savings reviews

View other Darlington Building Society products
4.90
Based on 12,458 reviews, last reviewed 25th Apr 2026
36% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
7%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Nominated Account Understood my query advised solution & advised when resolved all within 10 minutes Reviewed on: 25th April 2026
Gary R's avatar
Gary R

Latest lowest rating:

2

Inconvenient and inaccessible at customer cost! After an initial positive experience with DBS, I am shocked that since Jan 2026 they no longer have card machines in their buildings!? This makes it i... Read more Reviewed on: 17th April 2026
PF's avatar
PF
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About this product

There’s a range of savings accounts to choose from at Darlington Building Society.

Savings account options include fixed rate bonds, easy access and notice accounts.

Darlington Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Savings reviews (12458)

Superb service

5
Clare was informative, friendly and very helpful Reviewed on: 2nd October 2025

In branch service review

5
Charley was very helpful and extremely professional. Reviewed on: 2nd October 2025

In branch service review

5
Very pleasant Charlie was helpful and professional. Reviewed on: 2nd October 2025

In branch service review

5
Everything explained very clearly. Reviewed on: 2nd October 2025

In branch service review

5
Lovely experience, very polite, no problems. Reviewed on: 2nd October 2025

In branch service review

5
Excellent customer service and knowledge about products. Appropriately sharing the excellent qualities and ethos of DBS. Give me "food for thought" of investing with DBS. Reviewed on: 2nd October 2025

Excellent friendly service

5
I was trying to open a 3 year fixed rate Isa and rang for help. Simon McCabe rang me back and said that he would stay on the phone to help me to fill in the forms for this and an Isa transfer. He was as good as his word and although it took some time he made sure that everything was completed before 5pm when the Isa would be withdrawn. I live too far away to go into any of the branches of the building society and I am 81 years old so I really appreciate the high level of service I received from Simon. He was polite and patient throughout. I'm sure that my Isa will be transferred and kept safe for the next three years....and at a good rate of interest. Thank you Simon. Reviewed on: 1st October 2025
R Shaw's avatar
R Shaw

In branch service review

5
Friendly and clear to deal with. Reviewed on: 1st October 2025

In branch service review

5
Presentation professionally delivered by Charley. All questions answered. Reviewed on: 1st October 2025

In branch service review

5
Charley is a very nice, polite and bubbly personality, very knowledgeable. Made my appointment very comfortable and nice. Reviewed on: 1st October 2025

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