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Darlington Building Society: Mortgages reviews

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4.84
Based on 905 reviews, last reviewed 28th Oct 2025
55% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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Latest highest rating:

5

Mortgage Adviser (Paula) answered all of my questions. Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding... Read more Reviewed on: 28th October 2025
Bob Wellsted's avatar
Bob Wellsted

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (905)

Mortgage review

4
Slight delay (21 days) on the underwriting. Other than this everything else is fine. This was explained Reviewed on: 8th June 2019
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Mortgage customer

Mortgage review

5
Brilliant personal customer service on completion day rang Darlington and received a response within 10 minutes Reviewed on: 6th June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
How when I rang I got answers straight away Reviewed on: 4th June 2019
Mortgage customer's avatar
Mortgage customer

Tubwell branch review

5
Felt a warm, professional and personal service. Each department delivered efficient and prompt service. We have been delighted with the relationship both now and over a period of 25 years plus. Reviewed on: 4th June 2019
Tubwell branch customer's avatar
Tubwell branch customer

Mortgage review

3
Like age limit and no minimum income. Could be better: Decision making time. Mine took too long even though I provided all requested documentation promptly. Money transfer charge should be included in product fee! Reviewed on: 2nd June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I like your more flexible approach to multi-generational families living together and taking out a mortgage together. Thank you Reviewed on: 1st June 2019
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Mortgage customer

Mortgage review

5
Sensible manual underwriting approach when assessing applications. But processing times slow. Reviewed on: 23rd April 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very efficient, polite, and informative when phoning in. Reviewed on: 22nd April 2019
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Mortgage customer

Mortgage review

5
I loved the whole process. It was very easy and I am glad to be a customer Reviewed on: 21st April 2019
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Mortgage customer

Mortgage review

5
The staff are extremely helpful and friendly and reply/call when they say they will. Everything is explained clearly and patiently. Reviewed on: 19th April 2019
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Mortgage customer

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