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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.77
Based on 965 reviews, last reviewed 30th Jun 2026
68% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
86%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

10/10 service Very easy to speak to customer services. Provided with the right mortgage with ease Reviewed on: 30th June 2026
G H's avatar
G H

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (965)

Tubwell Row branch review

5
Communication was excellent with our mortgage adviser Reviewed on: 27th February 2020
Tubwell Row branch customer's avatar
Tubwell Row branch customer

Mortgage

5
Great advice from my mortgage advisor Cheryl, very helpful and understanding of our situatuon Reviewed on: 6th February 2020
Clare's avatar
Clare

Great support for a complex customer

5
I didn’t think I could get a mortgage for my client, however, Chris, the BDM went over and above to find a solution that allowed an elderly client to remain in their home. Reviewed on: 6th February 2020
Joe's avatar
Joe

Mortgage review

5
All your staff are very cheerful and helpful at this minute I believe there is very little you could do better Reviewed on: 5th February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

5
Although I dealt with you via a broker, the service was very efficient and personal throughout. A breath of fresh air. Thank you! Reviewed on: 4th February 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very smooth process with no complaints Reviewed on: 2nd February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
The application process has been straight forwards. The process took a very long time and I was asked for information at multiple stages - would be better to request everything in one go. Reviewed on: 1st February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
First time user / borrower. New customer Reviewed on: 30th January 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We liked the smooth, quick and professional way that our mortgage application was dealt with by Ann Martin. We found her to be very helpful, professional in her manner and most of all she had a very welcoming and friendly tone and was always on hand for us to turn to on the occasions we needed help and advice. Well done and thank you. Reviewed on: 29th January 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Excellent support on type of mortgage. Experienced friendly staff. Very direct information. Easy to understand forms Reviewed on: 26th January 2020
Mortgage customer's avatar
Mortgage customer

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