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Darlington Building Society: Mortgages reviews

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4.84
Based on 905 reviews, last reviewed 28th Oct 2025
55% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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1%
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Latest highest rating:

5

Mortgage Adviser (Paula) answered all of my questions. Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding... Read more Reviewed on: 28th October 2025
Bob Wellsted's avatar
Bob Wellsted

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (905)

Mortgage review

4
Well written and clear, easily understood letters. Faster service would always be better Reviewed on: 30th June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Liked that we were notified every step of the way, but initial process was quite long (this may be due to the face we went through a broker) Reviewed on: 29th June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Obtained mortgage via a broker - little direct contact between Darlington and ourselves. Very high S.U.R Reviewed on: 28th June 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Helpful when calling, not having to hold for ages to be able to speak with someone Reviewed on: 27th June 2019
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Mortgage customer

Mortgage review

5
The whole process went very smoothly. I was kepy informed all the way through Reviewed on: 26th June 2019
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Mortgage customer

Mortgage review

5
Excellent customer service, quick response and decision making Reviewed on: 25th June 2019
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Mortgage customer

Mortgage review

5
Everything was outstanding, truly professional and incredible customer service Reviewed on: 24th June 2019
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Mortgage customer

Mortgage review

5
That each case is taken on a personal level and assessed on an individual basis - not 1 cap fits all. Really well done. It has helped us to help ours! Reviewed on: 15th June 2019
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Mortgage customer

Mortgage review

5
Smooth process and very quick to address any issues Reviewed on: 13th June 2019
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Mortgage customer

Mortgage review

5
My criteria was very particular and Darlington catered to my every need. Only criticism is that it took them so long to review my application Reviewed on: 10th June 2019
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Mortgage customer

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