Smart Money People Logo
Go to business site
Share this page
Link copied

Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
2%

Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
LH's avatar
LH
Visit provider site Read all reviews Write a review

About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

Review Darlington Building Society: Mortgages now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

Darlington Building Society Mortgages reviews (942)

Mortgage review

5
All your staff are very cheerful and helpful at this minute I believe there is very little you could do better Reviewed on: 5th February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

5
Although I dealt with you via a broker, the service was very efficient and personal throughout. A breath of fresh air. Thank you! Reviewed on: 4th February 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Very smooth process with no complaints Reviewed on: 2nd February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
The application process has been straight forwards. The process took a very long time and I was asked for information at multiple stages - would be better to request everything in one go. Reviewed on: 1st February 2020
Direct Sales branch customer's avatar
Direct Sales branch customer

Mortgage review

4
First time user / borrower. New customer Reviewed on: 30th January 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
We liked the smooth, quick and professional way that our mortgage application was dealt with by Ann Martin. We found her to be very helpful, professional in her manner and most of all she had a very welcoming and friendly tone and was always on hand for us to turn to on the occasions we needed help and advice. Well done and thank you. Reviewed on: 29th January 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Excellent support on type of mortgage. Experienced friendly staff. Very direct information. Easy to understand forms Reviewed on: 26th January 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
My mortgage advisor, Rebecca Russell, could not have provided me with better information, advice and guidance. Extremely professional and a credit to the Darlington Building Society. Outstanding!! Reviewed on: 21st December 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Simple to use. No barriers. Every step explained thank you Reviewed on: 19th December 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
I am truly grateful that DBS helped me to purchase a wonderful little house, which is now back in the family! DBS is efficient / easy to understand / there for me. Reviewed on: 14th December 2019
Mortgage customer's avatar
Mortgage customer

Do you have a different Darlington Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Darlington Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill