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Darlington Building Society: Mortgages reviews

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4.84
Based on 905 reviews, last reviewed 28th Oct 2025
55% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
10%
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2%
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1%
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2%

Latest highest rating:

5

Mortgage Adviser (Paula) answered all of my questions. Mortgage Adviser (Paula) answered all of my questions and provided extra and relevant information. After speaking with her, I feel confident regarding... Read more Reviewed on: 28th October 2025
Bob Wellsted's avatar
Bob Wellsted

Latest lowest rating:

1

Great experience with Darlington Building Society! Great experience with Darlington Building Society! The process was smooth, staff were helpful, and everything was handled professionally. Highly recom... Read more Reviewed on: 17th April 2025
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Ricardo
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (905)

Mortgage review

5
All very good, long process but things have to be done correctly. It's helped us get onto the property ladder! Reviewed on: 16th October 2019
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Mortgage customer

Mortgage review

5
Very happy with the professional service you have offered Reviewed on: 15th October 2019
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Mortgage customer

Mortgage review

5
Using a broker to obtain a mortgage was slow and laborous. As well as expensive. A product bought direct would be preferred. Having been allocated Gemma the process became personable and direct. Reviewed on: 12th September 2019
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Mortgage customer

Mortgage review

5
Extremely happy that I was considered and given a mortgage following previous credit problems Reviewed on: 11th September 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
For the most part communication was great and I appreciate you accepting stipend income, but after being told my applications was approved I had nothing for 2 weeks and then I was asked for more documentation which delayed my completion date Reviewed on: 10th September 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
We liked the personal contact but unanswered and non returned calls are frustrating as was the delay between valuation and offer of loan Reviewed on: 9th September 2019
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Mortgage customer

Mortgage review

5
Excellent offers, great customer service and communications. Easy to understand advice. Reviewed on: 6th September 2019
Mortgage customer's avatar
Mortgage customer

Mortgage review

4
Buy to let product. Everything was good however had to wait longer than the given number of days for mortgage offer to arrive, which delayed purchase. Reviewed on: 5th September 2019
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Mortgage customer

Mortgage review

5
Customer service is very helpful, I am really impressed, I think you are the best Reviewed on: 4th September 2019
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Mortgage customer

Mortgage review

5
It's fine. Process could be a little faster? Reviewed on: 3rd September 2019
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Mortgage customer

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