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Darlington Building Society: Mortgages reviews

View other Darlington Building Society products
4.83
Based on 942 reviews, last reviewed 3rd Mar 2026
300% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
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10%
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Latest highest rating:

5

Best customer service and great rates Everyone I’ve spoken to has been really helpful and when you call you actually get through to someone straight away! Very unlike other banks but as a ... Read more Reviewed on: 3rd March 2026
Fern's avatar
Fern

Latest lowest rating:

1

Not thorough, waste of my time I waited 3+ weeks for my application to process, with them gathering info piece by tiny piece, only to be told that they couldn't ever have processed ... Read more Reviewed on: 4th February 2026
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LH
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About this product

Darlington Building Society have a range of mortgage products.

Mortgages are available from Darlington Building Society whether you’re looking for a mortgage as a first-time buyer, mortgages for new builds, or a new mortgage deal when yours runs out.

Darlington Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Darlington Building Society before, you can also leave a review and share your experience.

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Darlington Building Society Mortgages reviews (942)

Mortgage review

5
I like that you acknowledge and lend to older people to acquire their homes Reviewed on: 11th March 2020
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Mortgage customer

Mortgage review

4
Our case was complicated and due to misreading the case, a delay to application approval occurred. Reviewed on: 10th March 2020
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Mortgage customer

Mortgage review

5
Very efficient, kept me informed every step of the way and good knowledge of product. Reviewed on: 9th March 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Gave a first time buyer a better chance of getting on the ladder! Reviewed on: 8th March 2020
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Mortgage customer

Mortgage review

5
The Darlington staff were pleasant and helpful when I called. Enact were used as my conveyancer included within my mortgage and there services were very poor. Reviewed on: 7th March 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
Staff very approachable, helpful, personable. No recommended changes Reviewed on: 6th March 2020
Mortgage customer's avatar
Mortgage customer

Mortgage review

5
The advice I was given was clear and informative which enabled me to make a confident decision. My adviser was friendly, polite and efficient. No complaints!! Reviewed on: 29th February 2020
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Direct Sales branch customer

Tubwell Row branch review

5
Communication was excellent with our mortgage adviser Reviewed on: 27th February 2020
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Tubwell Row branch customer

Mortgage

5
Great advice from my mortgage advisor Cheryl, very helpful and understanding of our situatuon Reviewed on: 6th February 2020
Clare's avatar
Clare

Great support for a complex customer

5
I didn’t think I could get a mortgage for my client, however, Chris, the BDM went over and above to find a solution that allowed an elderly client to remain in their home. Reviewed on: 6th February 2020
Joe's avatar
Joe

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