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Domestic and General: Warranty reviews

Name: Warranty
Rating: 2.3 (87 reviews)

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2.08

Based on 87 reviews, last reviewed 1st Mar 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

2 star

64%

Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024

Latest lowest rating:

1

Avoid Domestic and General Complete Scam! Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, ... Read more Reviewed on: 1st March 2025

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At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

Domestic and General Warranty reviews (87)

Review of the Domestic and General, Warranty:

Avoid at all costs another post office type scam.

Another scam company. Says pay monthly insurance, your appliance is quickly repaired or replaced. Gets you peace of mind. Complete lies, they take your money fob you off week after week, weeks always failing to call you back. When they can’t repair it, they don’t replace your machine. A hoover washer/dryer bought 17 months ago. She fell for false/ malicious promises in their literature. She’s Filipina a british citizen since 2012 married to a Scottish man, they live in Scotland. She believed the lies DG spin. She’s nurse caring for elderly people who needs to wash/dry uniform/clothing every day after work due to covid. She broke her wrist so can’t hand wash and is 64 yrs old, covid is still here. 3 weeks 2 days ago washer dryer she bought broke down. Hubby’s an OAP with disabilities to wrists ,fingers, hands, neck injury, shoulder injury often preventing use of arm/hand, lower back issue irreparable knee injuries all limiting movement. She phoned D and G, an engineer came on 10th January, D and G say he didn’t came on 17th. I the hubby was there, it was the 10th. He said ‘motor broken, ordered a new one and would be back to fit it’. Never known a motor break after 17 months. She got a text fitted in 7 days the following `friday. Text cancelled following Friday, no parts, to be repaired the next Friday in 7 days. Text received on the Tuesday, it would be repaired the next day Wednesday but cancelled the next day, it will be 7 days Wednesday, 24th Jan. it’s like a romance scam, taking your money do nothing. it was cancelled by text on the `Tuesday. Given another 7 days, basically Wednesday 24th 3 weeks washing scattered everywhere. Texts said couldn’t get the part het internet & companies have it next day delivery, it can be got. She’s paid over £132, D and G would get more in continued insurance payments. My wife’s a very honest, law abiding person and fell for this scam. The company say no payments refunded yet they are being dishonest the part is WIDELY AVAILABLE FOR NEXT DAY DELIVERY ON THE INTERNET. I could have bought it, got a local legitimate Scottish company to fit it nit this ‘cowboy’ D and G company but it would invalidate the insurance. D AND G COULD HAVE BOUGHT IT ON THE INTERNET APPROVED AN HONEST SCOTS COMPANY TO FIT IT but didn’t. She’s phoned several times asking what the problem is, a unhelpful woman says ‘computer screen says not in stock’, can’t be bothered to find out why, when they will be or why they haven’t bought one from the internet. She’s fobbed off as most women say they are for being a woman.. She speaks south east asian english, it’s bordering on the racism we’ve had many times. The appliance was bought 4 miles away in North scotland, we’re subject to Scots law not english law. She was speaking to someone in Wimbledon 700 MILES AWAY. She phoned last `friday 19th January trying to sort the matter out., was promised a reply, none came. She phoned Monday 22nd to be told she had never phoned them, it’s recorded on her Iphone. The woman was more concerned with going home Friday than doing her job, my wife helps her wages This scam company took her payment 17th January despite not fulfilling their obligation to her repair/repair as of sat 27/1. Appointment cancelled yet another 7 day wait, part still available on internet. She phoned `thursday another woman said ‘computer screen says not available’ (same computer saying engineer didn’t come 10th/1 but he did). She phoned hoover who say D and G need to sort it out. Phones D and G another woman ‘says screen says no parts, we can’t see the screen! She’d made a complaint, was put through ‘complaints’ another woman said she would phone by 5pm friday when it was finalised. No one phoned. I had to drive her 14 miles to nearest launderette, I had to pay for larking, it’s free here. On her day off she’d to spend 5 hours in a laundrette watching washing rotate instead of relaxing before night duty tonight & Sunday. £80 it cost her. Company says its not liable for payments we have to make but its due to their dishonesty/incompetence. Reviewed on: 27th January 2024

Dreadful service

I’ve just had the worst service I have ever experienced with this company. Too stressed and distressed this evening after multiple phone calls, hanging on for hours waiting to be answered and then being cut off and going to the back of the queue. Nobody took ownership of the failure to sort out our problem - they just could not care less! In the midst of me pointing out how bad the service was they tried to sell me more policies for other machines! Don’t go anywhere near this company if you value your hard earned money and your sanity! Reviewed on: 11th December 2023

Awful company

Just don't pay all the money they want. Go to a cheaper and better company. Reviewed on: 9th December 2023

Do not bother insurance good the service procedure and effort to get sorted a nightmare

Worse customer experience ever and I have worked in call centres myself. Rather than go into detail after various repairs saying fixed over a few months, the damage was done to my floor as leaked, and have had to claim in insurance, sent a new upgraded one on 27th of Nov and broke 28th of November, Called 2nd December engineer came 9th said need new one, Told to call number I have now been on the phone 2 hrs sent to 7 people 4 department cut off 2 times. Hoover said not them to speak to Domestic and General they said not them to speak to hoover. I must stress this is the 3rd replacement I have had in 2 years. I am canceling the insurance as soon as this mess is sorted out. The amount of hours I have been on the phone this last few weeks is in excess of 4hr and it would be cheaper to just get a new fridge in the hours an money spent on calls Reviewed on: 8th December 2023

Appalling Company

Appalling Service Washing machine broke 04/11, fobbed off over 2 service calls for it to be eventually wrote off on 04/12, told be in contact next day, nothing, no email, no call!!! they are never late taking their direct debit payment or chasing for renewals or constantly calling me to purchase more policies, no customer service, broken promises, inferior company Reviewed on: 6th December 2023

Not really worth it

I paid for 5 years, first call to them, they could not get engineer to view it for 3 weeks, then would not tell me how long before parts are ordered and another engineer scheduled , it may take another 3 to 4 weeks. In that time if I saved the premiums I could have bought a washer dryer and had it installed at a quarter of the money I paid D&G, will now definitely cancel my policies as soon as it's fixed. Reviewed on: 3rd December 2023

Totally avoid

Send you replacements that are faulty keep needing call out. Tumble dryer had 8 call outs in 2 years. Fridge is nackered and washing machine goes faulty take weeks to sort out Reviewed on: 17th November 2023

HOrrible scamming company avoid like plague

What a horrible company this has become. All my appliances have been on their policy for the last 10 years and when one of the appliance broke down then I could see their horrible service. Wish there was an option for negative stars. Its more than one and half months and I am being kicked from one customer service to another with no sign of repair. Avoid them at any cost Reviewed on: 13th November 2023

Dreadful

Don’t waste your time and money. Can’t get anyone on the phone literally takes up the whole day and they still cut you off and transfer you on hold then lose you. Appliances that I’ve been paying for are now not on the policy and not covered. Engineers take weeks to organise. Not worth the bother! Reviewed on: 6th November 2023

Never let me down

Been with dandg ever since I can remember. Really good no bother service but the phone operators need training I think Reviewed on: 16th October 2023

Worst company I ever dealt with

Worst service I've ever received in my life. I followed instructions to send my iPhone for repair. The repair company used by D&G want the phone removed from the iCloud to repair a cracked screen. Because it can't be removed, D&G are refusing to repair or replace the phone. In 5 weeks I still don't have my phone back and I will be left with a broken phone and a warranty I'm still paying for. Was told to take it up with the financial ombudsman. Before you accept a warranty with a retailer, be sure it's not D&G, you will be throwing your money away Reviewed on: 11th October 2023

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