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Dudley Building Society: Savings reviews

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4.87
Based on 3,523 reviews, last reviewed 11th Jun 2025
35% decrease in 5 star reviews
in the past 90 days
200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

In branch service review Good customer facing service. Friendly staff. Reviewed on: 28th May 2025
Verified source

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3523)

In branch service review

5
Nothing to improve. Excellent service. Reviewed on: 28th March 2025

In branch service review

5
Very helpful, explained what she was doing and why. Kept me updated. Excellent service, thank you. Reviewed on: 28th March 2025

In branch service review

5
Came today to transfer from one account to another, Brenda was very helpful and gave good advice. Reviewed on: 28th March 2025

In branch service review

5
We have been impressed by the helpfulness and friendliness of the staff as well as their honesty and professionalism. Reviewed on: 28th March 2025

In branch service review

5
A very polite service helping with a bank transfer. Reviewed on: 28th March 2025

In branch service review

5
Staff are very helpful and friendly with great knowledge. Reviewed on: 28th March 2025

In branch service review

5
personal touch, and Brenda helped me find a better account for my savings today. Reviewed on: 28th March 2025

Not great for online accessibility

3
Probably a great Building Society to deal with in-branch, but as an internet customer it was very difficult to access statements online and none were ever posted to me. I didn't even receive a passbook which made closing my account quite tricky. I was told there was a glitch with the system which prevented me from seeing my transactions but this remained unfixed for weeks. Would not open another online account with Dudley. Reviewed on: 26th March 2025
Rachel M's avatar
Rachel M

In branch service review

5
Always had excellent customer service. Reviewed on: 26th March 2025

In branch service review

5
Excellent customer service as always. Reviewed on: 26th March 2025

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