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Dudley Building Society: Savings reviews

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4.87
Based on 3,733 reviews, last reviewed 14th Mar 2026
60% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
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1%
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0%
See only 1 star reviews
1%

Latest highest rating:

5

First Class Service with a personal touch. First class service from Esther sorting my power of attorney out for my husband and myself in order to make better use of our savings with Dudley Buil... Read more Reviewed on: 14th March 2026
G L H's avatar
G L H

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3733)

A real mutual building society

5
Been a member for a year or so now I have been really impressed with their savings rates. Opened a regular savings account recently the communication by online and post has been excellent. Would really recommend the Dudley Reviewed on: 16th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Wastefulness

2
I have recently opened online account from another Dudley savings account. All went extremely well and was completed online and with secure messaging. However, today I received additional correspondence in post ref ESAVNXAC. This was totally unnecessary as this account is now up and running. Also it was posted with 2 x 1st class stamps. A waste of 2 stamps, 2 pages and envelope and time to produce. We receive very poor interest on our savings and this is a complete waste. Reviewed on: 15th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Thank you for your feedback. We're sorry to hear that you felt that our correspondence was wasteful. The correspondence you received outlines some important information that our members find to be useful when they open a new account, but we understand your concerns and will take your feedback on board. Response date: 17th February 2022
Dudley Building Society Logo
Dudley Building Society

Admistration wastefulness

3
I have recently opened online account from another Dudley savings account. All went extremely well and was completed online and with secure messaging. However, today I received additional correspondence in post ref ESAVNXAC. This was totally unnecessary as this account is now up and running. Also it was posted with a 1st class stamp. A waste of stamp, 2 pages and envelope and time to produce. We receive very poor interest on our savings and this is a complete waste. Reviewed on: 15th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly & Helpul

5
Excellent customer support, a pleasure to actually speak to a real person who was genuine and friendly. My query was answered quickly and clearly, and I was more than happy with the service provided. A refreshing change from a lot of other Banks and their call centres. Reviewed on: 14th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Ease of On-Line Savings access and operation

5
Recently opened an On Line Savings account. On Line process really easy to use Reviewed on: 13th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Great customer service

4
I needed to get some information on how tbe accounts work etc and the advice evidence was clear and concise. Reviewed on: 8th February 2022
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Dudley Building Society Branch Review

5
Eleanor was really lovely and helpful, nothing was too much trouble. Reviewed on: 31st January 2022
Verified Member's avatar
Verified Member

Dudley Building Society Branch Review

5
Very helpful and know their stuff. Reviewed on: 31st January 2022
Verified Member's avatar
Verified Member

Dudley Building Society Branch Review

5
So very helpful, always a joy to go to the Brierley Hill branch Reviewed on: 31st January 2022
Verified Member's avatar
Verified Member

Dudley Building Society Branch Review

5
At this branch they are always happy and helpful. Reviewed on: 31st January 2022
Verified Member's avatar
Verified Member

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