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Dudley Building Society: Savings reviews

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4.87
Based on 3,734 reviews, last reviewed 16th Mar 2026
59% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Very good service explaining all our options and the... Very good service explaining all our options and the lady who attended to us was very knowledgeable and kind. Reviewed on: 16th March 2026
Alan 's avatar
Alan

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3734)

Patient knowledgeable staff

5
Took their time with me, even though the office was getting busy (some customers were clearly getting impatient) and I felt that the service and advice was very good Reviewed on: 18th May 2021
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill Branch review

5
Staff are always cheerfu and efficient Reviewed on: 17th May 2021
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Gornal Wood Branch review

5
Had great difficulty finding payment form on new website. Branch had to find it for me Reviewed on: 16th May 2021
Gornal Wood Branch customer's avatar
Gornal Wood Branch customer
Reply from Dudley Building Society We really appreciate your feedback on the new website and we have now made amendments to ensure documents are easier to locate. We have created a new page called ‘Useful Savings Documents’. The link to this page can be found on the help and support section of the homepage, the savings menu drop down and the existing customers page. We hope that the changes will make it easier for you to find all of our useful documents in the future. Response date: 23rd June 2021
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Dudley Building Society

Brierley Hill Branch review

5
Cathy was lovely and my husband thought she was friendly and chatty. She opened our joint acc Reviewed on: 16th May 2021
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Very Happy Customer!

5
I have been using this Building Society for 25 years now. Staff are always very helpful and friendly. Here' s to another 25 years or more. Reviewed on: 15th May 2021
Joanne Portman's avatar
Joanne Portman

A Very Happy Customer!

5
I have been with this building society for 25 years now. Always welcoming and always very helpful, no matter who you go to.Keep up the good work everyone, here's to another 25 years or more. Reviewed on: 15th May 2021
Joanne Portman's avatar
Joanne Portman

Kingswinford Branch review

4
Quite difficult to hear in branch, but customer service good and lovely staff Reviewed on: 15th May 2021
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Brierley Hill Branch review

5
Convenient and very friendly helpful staff Reviewed on: 15th May 2021
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Kingswinford Branch review

5
Open branch in Penn area of Wolverhampton (spoke to Lisa) keep account books Reviewed on: 14th May 2021
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Kingswinford Branch review

3
Well, normally the chashiers are very friendly and polite but I was treated very rudely during lockdown at Kingswinford Reviewed on: 14th May 2021
Kingswinford Branch customer's avatar
Kingswinford Branch customer
Reply from Dudley Building Society Hi, thank you for your review. We are sorry to hear you have had a poor experience with us. We would really like to look into your comments further and see if we can help. Please call us on 01384 231414 or email [email protected] with your name, roll/account number (if you're an existing customer) and some more details of your experience with us. We can then look into what has happened and try and resolve this for you. Response date: 23rd June 2021
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Dudley Building Society

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