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Dudley Building Society: Savings reviews

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4.86
Based on 3,741 reviews, last reviewed 13th May 2026
28% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I've been with DBS for years now and they've always... I've been with DBS for years now and they've always been helpful and easy to work with. The interest is decent and overall it's a reliable service. Reviewed on: 13th May 2026
Grant 's avatar
Grant

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society have a range of savings accounts to choose from.

The amount you need to open an account varies depending on which one you choose. Dudley Building Society offer in-branch appointments if you need some help figuring out how to make the most of your savings.

Dudley Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Savings reviews (3741)

Account balance

4
Very helpful on phone - dealt with enquiry professionally. Reviewed on: 29th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Kingswinford branch review

5
I like talking face to face with people Reviewed on: 28th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Online banking needed!

3
Whilst happy with courtesy and knowledge of branch staff, Dudley building society would benefit from an online offer enabling customers to self serve the majority of their requirements. Reviewed on: 28th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thank you for your review. We are busy preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
Dudley Building Society Logo
Dudley Building Society

Great customer service

5
Very helpful and was able to assist straight away and no issues and nothing was too difficult to resolve. Great local building society for its customers and care for local people. Reviewed on: 27th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill branch review

5
Cathy was so helpful, especially as I was having trouble changing the account details Reviewed on: 25th October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Brierley Hill branch review

5
I like being able to talk to a branch staff who know me Reviewed on: 24th October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Kingswinford branch review

5
Friendly service, I feel safe investing money here Reviewed on: 24th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Follow up

5
Had a query regarding savings account when existing bond matures Spoke to assistant Dan he explained clearly the options available was extremely polite and informative Reviewed on: 24th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Brierley Hill branch review

5
Nothing as the ladies are all grea Reviewed on: 23rd October 2020
Brierley Hill branch customer's avatar
Brierley Hill branch customer

Enquiry about account operation

5
Always helpful, friendly & efficient with any telephone enquiry - a pleasure to deal with Reviewed on: 23rd October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

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