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Dudley Building Society: Savings reviews

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4.87
Based on 3,734 reviews, last reviewed 16th Mar 2026
61% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Very good service explaining all our options and the... Very good service explaining all our options and the lady who attended to us was very knowledgeable and kind. Reviewed on: 16th March 2026
Alan 's avatar
Alan

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3734)

Excellent customer service

5
All questions answered promptly and courteously. Very friendly and helpful. Just what I would expect from a society who look after their customers. Well done! Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Friendly and efficient service

5
Very friendly and efficient service Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Enquiry

5
I was dealt with efficiently, politely and with knowledge Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

New bank details

5
Telephoned to query new Dudley bank details as my bank said it could not recognise the payee details. I was told it was because they're a building society. Quickly sorted after a security check as to who l was. Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS

Positive

4
Good customer service. It would be good to have online access to all saving accounts. And online applications, not by post Reviewed on: 19th October 2020
Verified Member Dudley BS's avatar
Verified Member Dudley BS
Reply from Dudley Building Society Hi, thanks for your review. We are currently preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
Dudley Building Society Logo
Dudley Building Society

Perton branch review

2
convenience of service to be considered Reviewed on: 18th October 2020
Perton branch customer's avatar
Perton branch customer

Kingswinford branch review

5
Friendly service and staff always helpful. especially during the lockdown / pandemic Reviewed on: 18th October 2020
Kingswinford branch customer's avatar
Kingswinford branch customer

Dudley branch review

5
Friendly service, staff always very helpful Reviewed on: 18th October 2020
Dudley branch customer's avatar
Dudley branch customer

Gornal Wood branch review

5
Perfect, Like to see us face to face Reviewed on: 16th October 2020
Gornal Wood branch customer's avatar
Gornal Wood branch customer

Perton branch review

5
Staff are always freindly and helpful. however sometimes need out of hours service Reviewed on: 16th October 2020
Perton branch customer's avatar
Perton branch customer
Reply from Dudley Building Society Hi, thanks for your review. We are currently preparing for the launch of our Online Service. Whilst our Online Service is not available just yet, it will be coming later this year. To be the first to hear about the launch, we encourage you to update your email marketing preferences with us, if you haven't done so already. You can do this by emailing [email protected] or by calling our Customer Services Team on 01384 231414. Response date: 16th November 2020
Dudley Building Society Logo
Dudley Building Society

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