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Dudley Building Society: Savings reviews

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4.86
Based on 3,741 reviews, last reviewed 13th May 2026
28% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

4

I've been with DBS for years now and they've always... I've been with DBS for years now and they've always been helpful and easy to work with. The interest is decent and overall it's a reliable service. Reviewed on: 13th May 2026
Grant 's avatar
Grant

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society have a range of savings accounts to choose from.

The amount you need to open an account varies depending on which one you choose. Dudley Building Society offer in-branch appointments if you need some help figuring out how to make the most of your savings.

Dudley Building Society savings reviews help you find out what it’s really like to be a customer. If you’ve used Dudley Building Society before, you can also leave a review and share your experience.

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Dudley Building Society Savings reviews (3741)

Brierley Hill Branch review

5
The people are nice and they help you Reviewed on: 15th November 2018
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Kingswinford Branch review

5
Tried phoning, very difficult to get through Reviewed on: 12th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Kingswinford Branch review

5
Friendly service and availability Reviewed on: 11th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Kingswinford Branch review

5
Personal service, excellent advice Reviewed on: 10th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Lacking knowledge - several occasions

1
Dudley Branch staff - I have only been into this branch on four occasions. I saw the same member of staff three times. Each time she was incompetent and made errors. She did not apologise but was quite rude. She informed me that she would book an appointment for myself and an “expert” because it wasn’t her own specialised area of expertise. When I arrived for my appointment with the “expert”it was with her! Really it was! Due to this my family suffered a six month delay on care for a very elderly family member. Indeed, she is a life long member of Dudley Building Society. What a let down for her.I actually left the Dudley branch in floods of tears. I saw a different member of staff on my fourth and final visit to the Dudley Branch. She was a lovely lady and very friendly. However, her knowledge and competence was lacking. Although I specified instructions (that a solicitor told me to instruct), an error was still made. This resulted in another delay and I therefore missed an appointment with another bank. Again, I received no apology or acknowledgement that she had made a mistake. I closed the account immediately. Lower Gornal Branxh Excellent service. Professional, helpful and friendly. Even made me a coffee! Thank you Reviewed on: 7th November 2018
Vicky Mullaney's avatar
Vicky Mullaney

Dudley Branch review

5
Staff are very kind and friendly Reviewed on: 5th November 2018
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Dudley Branch customer

Dudley Branch review

5
Staff friendly, never have to wait long. Reviewed on: 3rd November 2018
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Dudley Branch customer

Brierley Hill Branch review

5
Very friendly counter staff, always a smile and helpful. Reviewed on: 31st October 2018
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Brierley Hill Branch review

5
Brierley Hill always give a friendly welcome, Kingswinford welcome could do better. Reviewed on: 30th October 2018
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Brierley Hill Branch customer

Dudley Branch review

5
It is the local building society and we have always had good service there Reviewed on: 30th October 2018
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Dudley Branch customer

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