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Dudley Building Society: Savings reviews

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4.87
Based on 3,735 reviews, last reviewed 25th Mar 2026
51% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Recommend for savings Have several savings accounts from Dudley. Very impressed with the customer service. Have been to several branches and always sorted things. Would be ... Read more Reviewed on: 25th March 2026
Andy's avatar
Andy

Latest lowest rating:

1

i expected to be able to deal with my request at the... i expected to be able to deal with my request at the time, not have to re-visit the branch. Reviewed on: 7th March 2026
Mr PETER DAVIES's avatar
Mr PETER DAVIES
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About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

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Dudley Building Society Savings reviews (3735)

Kingswinford Branch review

5
Staff deliver great service for us Reviewed on: 2nd December 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Gornal Wood Branch review

5
You need to do direct debits. Since the closire of bank in village I have asked to do all my financial transactions via the Dudley BS but they cannot facilitate. Building society is loosing out on considerable amount of investment. Reviewed on: 2nd December 2018
Gornal Wood Branch customer's avatar
Gornal Wood Branch customer

Dudley Branch review

5
We like the staff, always very friendly and helpful. Helen very nice and helpful Reviewed on: 24th November 2018
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Dudley Branch customer

Kingswinford Branch review

5
The friendliness of the ladies within the branches no question to hard to answer Reviewed on: 19th November 2018
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Kingswinford Branch customer

Brierley Hill Branch review

5
The people are nice and they help you Reviewed on: 15th November 2018
Brierley Hill Branch customer's avatar
Brierley Hill Branch customer

Kingswinford Branch review

5
Tried phoning, very difficult to get through Reviewed on: 12th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Kingswinford Branch review

5
Friendly service and availability Reviewed on: 11th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Kingswinford Branch review

5
Personal service, excellent advice Reviewed on: 10th November 2018
Kingswinford Branch customer's avatar
Kingswinford Branch customer

Lacking knowledge - several occasions

1
Dudley Branch staff - I have only been into this branch on four occasions. I saw the same member of staff three times. Each time she was incompetent and made errors. She did not apologise but was quite rude. She informed me that she would book an appointment for myself and an “expert” because it wasn’t her own specialised area of expertise. When I arrived for my appointment with the “expert”it was with her! Really it was! Due to this my family suffered a six month delay on care for a very elderly family member. Indeed, she is a life long member of Dudley Building Society. What a let down for her.I actually left the Dudley branch in floods of tears. I saw a different member of staff on my fourth and final visit to the Dudley Branch. She was a lovely lady and very friendly. However, her knowledge and competence was lacking. Although I specified instructions (that a solicitor told me to instruct), an error was still made. This resulted in another delay and I therefore missed an appointment with another bank. Again, I received no apology or acknowledgement that she had made a mistake. I closed the account immediately. Lower Gornal Branxh Excellent service. Professional, helpful and friendly. Even made me a coffee! Thank you Reviewed on: 7th November 2018
Vicky Mullaney's avatar
Vicky Mullaney

Dudley Branch review

5
Staff are very kind and friendly Reviewed on: 5th November 2018
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Dudley Branch customer

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