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Dudley Building Society: Savings reviews

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4.87
Based on 3,712 reviews, last reviewed 23rd Jan 2026
66% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Excellent service and people who care about people Excellent service and people who care about people Reviewed on: 23rd January 2026
Lisa t's avatar
Lisa t

Latest lowest rating:

1

Hands down the worst company (yes, not just banks) I... Hands down the worst company (yes, not just banks) I’ve ever dealt with. 14 weeks later and I’m still waiting for a decision on a mortgage application... Read more Reviewed on: 11th June 2025
Nick M's avatar
Nick M
Visit provider site Read all reviews See your review

About this product

Dudley Building Society savings reviews can help you to find out more about life at Dudley Building Society. How easy is it to contact Dudley Building Society? And how friendly are they? Our Dudley Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Dudley Building Society Savings reviews (3712)

Review of the Dudley Building Society, Savings:

What an effort to open an account

1
Firstly which queue?? transactions or admin.I was told to go to transactions then given a form to complete myself .I completed the form on a corner table & returned to the counter to then be advised that they were unable to complete & that the book would be posted as they were so busy!My frustration was the fact that there was nobody else in the branch & whilst I was completing my form the staff had time to talk about their weekend antics .In the background I heard a gentleman talking about the fact there would be more complaints from customers about something.My husband had rushed from work so had made a special effort to go into the branch to sort this account that day so I wasn’t happy how we were treated.I did however insist that this be done there & then so the staff member in the admin section reluctantly agreed to complete it as the other member of staff now only did transactions. This used to be such a happy place to visit & customer service was always the best so I really don’t know what has happened!The Dudley always had such high standards.If this is the way forward then I feel sorry for people who struggle with form filling etc as the Dudley used to be the place where one could always rely on help & excellent customer service. Reviewed on: 30th May 2025
Karen C's avatar
Karen C

In branch service review

5
Very professional and Knowledgeable. Reviewed on: 23rd October 2025

In branch service review

5
I visited branch to reactivate my account an pay a cheque in. changed account for better interest. Reviewed on: 23rd October 2025

In branch service review

5
Fantastic advice and help regarding best investments. Reviewed on: 23rd October 2025

In branch service review

5
The staff are great always helpful. Reviewed on: 23rd October 2025

In branch service review

5
Very friendly and helpful service. Reviewed on: 10th October 2025

In branch service review

5
I have been a member of Dudley BS for 60 years staff very helpful in carrying out the instructions for opening and discussing accounts for me today. Good advice. Reviewed on: 10th October 2025

In branch service review

5
Convenience, Friendly and helpful staff. Reviewed on: 10th October 2025

In branch service review

5
Good service helped with higher interest. Reviewed on: 10th October 2025

In branch service review

5
Very good service, treated with respect and courtesy. Everything covered. All questions queries dealt with. Reviewed on: 10th October 2025

In branch service review

5
Very professional and competent - very understanding of caring. Reviewed on: 10th October 2025

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