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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1300 reviews)

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4.68

Based on 1,300 reviews, last reviewed 2nd Mar 2025

714% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Everything runs smoothly with no mistakes. Everything runs smoothly with no mistakes. Can speak to them easily by phone. Reviewed on: 2nd March 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1300)

Review of the first direct, Current Account:

all good no problems so far.

all good no problems so far. i think they are simple to get in touch with and their customer service is good. Reviewed on: 26th February 2025

Great customer service

I've had a 1st account for many years and find it easy to use, with great customer service. Reviewed on: 24th May 2024

really pleased to have signed up to first direct.

really pleased to have signed up to first direct. excellent customer service, you hear back very quickly on live chat and they always answer the phone quickly. Reviewed on: 24th May 2024

Never had a problem (to date).

Never had a problem (to date). Unlike my previous banks. Reviewed on: 24th May 2024

A very friendly bank

A very friendly bank with fabulous customer service reps who answer the phone and are so polite. I always get help with any issue and have never had any problems. Reviewed on: 24th May 2024

Consistent excellent service

Every time I have contacted customer service all the people have been extremely helpful Reviewed on: 24th May 2024

Great support, easy to use app and good information...

Great support, easy to use app and good information on website Reviewed on: 24th May 2024

Long term first direct devotee!

I've had my current account with first direct for about 30 years now (it was via post initially!) and they've consistently been at the cutting edge of customer service and technological advances in banking for all of that time now. Their excellent customer service (I believe) recognised that I was not making sensible financial decisions around 20 years ago, and gently encouraged me out of my circle of credit card abuse and debt, to the point where I haven't been overdrawn on my current account for around 12 years now! I genuinely love the brand, and will not change my current account to anyone else, no matter what the incentive! Reviewed on: 24th May 2024

Bank Account with Excellent Customer Service!

In the modern age of Bank Accounts the 1st Account provides superb Customer Service via phone or in App or Online Chat. Cannot fault it and my wife is equally impressed now She also has the account. Will always highly recommend to family and friends. Reviewed on: 24th May 2024

easy to use app and great customer service

easy to use app and great customer service Reviewed on: 24th May 2024

Great security, good service at all times

Great security, good service at all times Reviewed on: 24th May 2024

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