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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Best Customer Service

This company has the best customer service of any company I know. Reviewed on: 4th April 2018

Really great bank account

Excellent bank account with excellent service. Best bank ever used. Reviewed on: 4th April 2018

First Direct 1st account

Easy internet banking Excellent customer service Reviewed on: 4th April 2018

Great service, good security, linked accounts option available, very versatile

Have always been happy with the service, the online security and saving options Reviewed on: 4th April 2018

First class bank

Best bank for customer service. Helpful staff in UK call centres, 24 hour service. Reviewed on: 11th February 2018

Banking as it should be....

You ring them up, phone answered within a couple of rings by ...wait for it....somebody in the UK who speaks perfect English and is pleasant and helpful. They are able to sort out whatever you need and are quick, reliable and friendly. Why then are they the only company who seem to have this right? Reviewed on: 11th February 2018

Great banking experience

Easy to use digital banking. Friendly and helpful staff Reviewed on: 11th February 2018

Great customer service

I originally moved over to First Direct purely for their account switching offer but their customer service has been so good I couldn't bring myself to move elsewhere. They also offer a great free overdraft service compared to peers. Reviewed on: 11th February 2018

The Best

Superb personal service at the end of a phone. Reviewed on: 11th February 2018

first direct 1st place

cash back to switch east web banking and uk customer help line Reviewed on: 10th February 2018

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