Write a review

Newsletter

Go to business site

first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

View other first direct products

4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

I have never encountered any issues in my time with...

I have never encountered any issues in my time with First Direct. They offer access to a good regular savings account through holding a current account. The rate of interest is usually one of the highest I have seen on the market at any given time. Reviewed on: 22nd January 2026

Always there

Never have any issues, and now also great exchange rates overseas Reviewed on: 22nd January 2026

Efficient banking.

Efficient banking. Web site clear and easy to negotiate. First class customer service. Reviewed on: 22nd January 2026

Does what it says on the tin!

Easy app, good customer service, good additional products eg great personal loan rates and good credit cards Reviewed on: 22nd January 2026

First Direct has been my bank for the last 20 years...

First Direct has been my bank for the last 20 years and has always been easy to deal with. Reviewed on: 22nd January 2026

Faultless service, helpful and prompt with any queri...

Faultless service, helpful and prompt with any queries or issues I have. Much much better than Barclays who I moved from early last year Reviewed on: 22nd January 2026

Loyal customer of many years.

Loyal customer of many years. Service has been consistently excellent. Personal, professional, warm and efficient. Everything you need in a bank and nothing you don’t. Reviewed on: 22nd January 2026

GIVE SERIOUS CONSIDERATION !

Do not be deflected by the fact that first direct is attached to HSBC - a very secure, honest and reliable bank - and their offshoot is of equal stature. Reviewed on: 22nd January 2026

Excellent customer service

Always speak to a human who is always knowledgeable and helpful Reviewed on: 22nd January 2026

Always rated as a top banking provider and so far I...

Always rated as a top banking provider and so far I find that to be the case. Reviewed on: 22nd January 2026

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Current Account
from Algbra 3.93 from 2 reviews
Gold account
from NatWest 4.58 from 365 reviews
Classic account (discontinued)
from TSB 3.80 from 202 reviews

Want to see more from first direct?

Regular Saver Account
from first direct 4.76 from 149 reviews
Bonus Saving Account
from first direct 4.68 from 58 reviews
Fixed Rate Mortgage
from first direct 4.68 from 45 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub