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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

The Best Bank Account I've Ever Had

£125 for switching, a 5% interest regular saver and an easy to use app. I love it. Reviewed on: 15th May 2017

smart online bank

a no fuss bank, with uk based call centre, which respond quickly to calls. Simple to use online banking and easy app for banking to. Clear and consistent help, support with great current account. Good security make you feel your money is in good hands Reviewed on: 8th May 2017

simply the best

brill account and the main plus point you speak to someone in England when you need help Reviewed on: 7th May 2017

Top Bank

Great customer service, easy to talk to and patient. Can't see myself ever moving my main account, unless they start charging! Reviewed on: 7th May 2017

First Class Banking!

The customer service at First Direct is excellent. You can always get through to someone on the telephone within seconds and the support team are always knowledgable and able to deal with queries effectively and quickly. Online support is also exemplary with queries responded to quickly and the FAQ section of the website is very detailed. I would have absolutely no hesitation in recommending First Direct. Reviewed on: 7th May 2017

Best Bank Ever

We have been with First Direct for over ten years. I have never had such good customer service. They are quick to answer the phone and very helpful. Faultless Reviewed on: 4th May 2017

Went there because they paid me, no regrets!

Like most banks, First Direct offered me a bribe of £100 to move banks. That was over 10 years ago, I've never even considered changing. Customer service is 2nd to none, and they even call me if I make irregular payments to prevent fraud. Reviewed on: 3rd May 2017

Excellent customer service and security

Always answer the phone quickly, efficient , helpful staff and the security is excellent. Never had any problems. Good website to access account details, easy to negotiate and use. Reviewed on: 3rd May 2017

Real people there 24/7

I moved to First Direct after being very unhappy with my current bank and have never regretted my decision- First Direct are a breath of fresh air in an age where everything is automated- I love the fact I can phone at 10pm and I don't have to press numbers to indicate what department I want, a person answers the phone very quickly and actually asks me what I want!! Reviewed on: 2nd May 2017

Simply the best

All you want from a bank. Customer service the best!. unbeatable overdraft offers available to almost all. Easy to use app and website, no need for branches. would and have recommended to family and friends. Switched 2 years ago and wouldn't leave Reviewed on: 1st May 2017

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