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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

5% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current account reviews (1494)

Customer service

There are no complicated options to navigate your way through. You can speak to someone very quickly. Staff knowledge is excellent. Good old fashioned customer service underpinned by the ever elusive "common sense". Reviewed on: 14th November 2016

Great banking

great company, very helpful, very friendly Reviewed on: 14th November 2016

Very good service

On the whole I am very impressed with First Direct. They have been very helpful and always on the end of the phone if needed with call centres in the UK. I have never had to wait long in a queue and they have all been extremely polite. Although the website and mobile app aren't as intuitive as my last bank was it's easy enough to navigate and everything you need is there, albeit not as immediately visible as I would like. Reviewed on: 14th November 2016

Always a pleasure to deal with

Always go the extra mile to help Reviewed on: 14th November 2016

Easy to deal with

When calling them, you're straight through to a human being, rather than an automated system, and the folks there are super helpful. I find it very easy to bank with them. Reviewed on: 14th November 2016

customer service

I love the customer service for this bank - you always get through to a person frist time and with less than 2 rings. Always pleasent and helpful. Reviewed on: 14th November 2016

Top bank

Really good bank - so easy to make payments/ service your account using the mobile phone app & website. Charge free, too! Reviewed on: 14th November 2016

Excellent customer service, great online banking

Customer service is first class, you get straight through to an individual in the UK and getting through their security question is quick and easy, Reviewed on: 14th November 2016

Professional Time Wasters

In applying for a current account First direct led me on to believe that everything was set up and even sent me a welcome pack. One month later I called them to find out why the switch from my other account had not yet occurred. For some mysterious reason they had cancelled my application without notifying me. I tried my utmost to follow their instructions to "complete" the application process but after attempting to chase them up having sat through many long phone calls (left on hold) I ended up giving up. I have four other bank accounts and setting up all the others was pain free having completed each application within a matter of minutes. First Direct are a waste of time so my sincere advice is not to be fooled by their £100 incentive to switch to them. Reviewed on: 26th October 2016

Slick

Straight through to uk agent. No problems! Reviewed on: 27th September 2016

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