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first direct: Current account reviews

View other first direct products
4.73
Based on 1,489 reviews, last reviewed 8th May 2026
20% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026
Phil A's avatar
Phil A

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

Review first direct: Current account now

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first direct Current account reviews (1489)

Easy to talk to, helpful staff and good policies.

5
First Direct were very helpful and easy to speak to during the switching process. The Welcome Bonus was indeed most welcome and the fee free overdraft of £250 is a great idea to smooth any bumps in the month's finances. Reviewed on: 22nd June 2016
Kym Griffin's avatar
Kym Griffin

No need to change again!

5
Easy to talk to and get through to, fantastic service - all round best bank I have ever used - no plans to ever switch! Reviewed on: 22nd June 2016
Michelle Best's avatar
Michelle Best

Easy and convienient to use

5
They are easy to get through to by telephone, their security is upto date so you are covered but do not need to carry a pin machine with you to log on and are always helpful. Reviewed on: 20th June 2016
emma greaves's avatar
emma greaves

Customer service is second to none

5
First Direct win so many awards for their customer service and they are well deserved. You get straight through to a UK call centre within several rings and don't have to repeatedly go through endless security. Service is so friendly and helpful. Reviewed on: 20th June 2016
Laura Roddy's avatar
Laura Roddy

Excellent Customer Service

5
Switched to First Direct after 18 years with my old Bank. Painless & I'm really glad I made the switch. Excellent customer service❤️ Reviewed on: 1st June 2016
Scarlett Curtis's avatar
Scarlett Curtis

Flawless customer service, great online security

5
always contactable and helpful, with every query I have had over the last 8 years Reviewed on: 28th April 2016
Fiona King's avatar
Fiona King

Always a pleasure to deal with

5
First Direct always go that one step extra with their customer service. I have never had a bad experience in the many years I have been banking with them. Reviewed on: 26th April 2016
Cheryl Edwards's avatar
Cheryl Edwards

No problems

5
First Direct accounts give no headaches. They are simple and straightforward and you can contact them 24/7. They are on the ball when it comes to fraud and will call if they see suspicious activity in the account. I give them 10 out of 10. Reviewed on: 22nd April 2016
Justine Ford's avatar
Justine Ford

Would highly recommend

5
Changed to their account from Santander Seemless transition and excellent customer service Reviewed on: 21st April 2016
Dale Askew's avatar
Dale Askew

RELIABLE

5
Opening the account is far longer than it should be but once up and running it is really good. If you do need to contact them the calls are answered quickly and the staff are knowledgeable and friendly. Would definitely recommend Reviewed on: 28th March 2016
GELNAILS's avatar
GELNAILS

Review first direct: Current account now

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