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first direct: Current account reviews

Name: Current account
Rating: 4.74 (1494 reviews)

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4.74

Based on 1,494 reviews, last reviewed 18th Jun 2026

2% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024

Easy to set up and to use the app.

Easy to set up and to use the app. Very good interest rate on linked regular saver Reviewed on: 22nd January 2026

I just find their service strong and clear

I just find their service strong and clear Reviewed on: 22nd January 2026

No problems whatsoever.

No problems whatsoever. Very helpful, and always search for an answer. Polite and friendly. Reviewed on: 22nd January 2026

Always amazing customer service.

Always amazing customer service. Reviewed on: 22nd January 2026

Good customer services.

Always pick up the phone quickly and respond to requests patiently and efficiently. Good products. Good interest rates. Would recommend to others. Reviewed on: 22nd January 2026

Always available.

Always available. Always helpful. Professional and friendly. I love their banking service, by phone and app. Reviewed on: 22nd January 2026

Really good from day one.

Really good from day one. Very secure and positive. Any queries are solved immediately. Great service online and personally by phone when needed. Friendly and professional. Probably the best company to deal with ever. Reviewed on: 22nd January 2026

Fantastic customer service every time

Fantastic customer service every time Reviewed on: 22nd January 2026

I have been a customer of First Direct for 34 years...

I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year then service has completely collapsed. I am constantly having to call them to sort out problems and their attitude is not helpful. They are sliding down the ratings and I am not surprised. Reviewed on: 29th October 2025

Very generous 0% overdraft, great to bank with

My partner had First Direct before I did and encouraged me to get it. Have been with them for 3 years am so happy I switched! Very generous 0% overdraft and have rarely needed to contact them Reviewed on: 15th September 2025

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