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first direct: Current account reviews

Name: Current account
Rating: 4.73 (1489 reviews)

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4.73

Based on 1,489 reviews, last reviewed 8th May 2026

20% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

I’ve had a really positive experience with First Dir... I’ve had a really positive experience with First Direct’s 1st Account. The account is simple to manage, with an easy-to-use app, reliable online banki... Read more Reviewed on: 5th May 2026

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1489)

Review of the first direct, Current account:

Simple but effective

Although they lack high street locations they have the best customer service available and you can use the post office to pay in cheques etc Reviewed on: 22nd November 2019

Reliable banking

Great customer service, current account runs smoothly never had any issues Reviewed on: 2nd April 2025

Excellent service

Always available on the phone and UK call centre Reviewed on: 2nd April 2025

Excellent customer service by phone and app

Most interactions happen efficiently in the mobile app, but it’s easy to get personal answers quickly by calling up. Having a savings pot is an excellent benefit. Reviewed on: 2nd April 2025

Excellent bank

I have been banking with them for many years now and there’s nothing I could complain about. Reviewed on: 2nd April 2025

Hassle free banking,

Hassle free banking,straightforward and an easy to use website.Excellent interest rates on fixed rate accounts Reviewed on: 2nd April 2025

Secure online banking facilities, easy to use systems

Secure online banking facilities, easy to use systems, great savings account facility, lots of helpful information provided. Great system for providing information to check incoming and out going monies. Reviewed on: 2nd April 2025

Highly reccomend.

Can chat online,or on phone.Always pleasant,patient,very helpful.Feel safe and secure with this bank.I am retired.Very helpful.They do the 2 step code,if there s anything amiss.Also voice recognition.Would highly reccomend.Have saving accounts there too.Good interest rate if you fix for a year. Reviewed on: 2nd April 2025

Very easy to open an account, Any issues are solved...

Very easy to open an account, Any issues are solved without any problems. They offer a good range of products. Reviewed on: 2nd April 2025

Excellent customer service

Always straight through on the phone if needed, which is not very often. Generous free overdraft facility Reviewed on: 2nd April 2025

£250 interest-free overdraft is a gamechanger

I think the £250 interest-free overdraft they have given me is a huge help. I haven't been offered this anywhere else and it just gives breathing room to know I always have that to fall back on without being charged. Everything else they do has been the perfect experience too, super smooth! Reviewed on: 2nd April 2025

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