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first direct: Current account reviews

View other first direct products
4.74
Based on 1,494 reviews, last reviewed 18th Jun 2026
5% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
85%
See only 4 star reviews
9%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
3%

Latest highest rating:

5

Very friendly and helpful staff Whenever I have had trouble logging into my account or other issues in regards to my account, the staff are always very friendly and helpful. The are... Read more Reviewed on: 18th June 2026
Rob's avatar
Rob

Latest lowest rating:

1

1 star is far too generous. 1 star is far too generous. First Direct sent an email asking me to provide another review even though i have been waiting for a working PIN since Fe... Read more Reviewed on: 8th May 2026
Linda's avatar
Linda
Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current account reviews (1494)

Review of the first direct, Current account:

Quick Service

4
Fast response to any issues and helpful at sorting things out quickly. Reviewed on: 25th May 2024
Raffy's avatar
Raffy

Good app and good interest

5
Good app and offer good interest on savers Reviewed on: 30th March 2023
Liam's avatar
Liam

Great customer service

5
Rang various times with various queries - always a really personable approach, no job to big or small. Really helpful, never put on hold for hours on end. Would highly recommend. Reviewed on: 30th March 2023
Amy Bradford's avatar
Amy Bradford

Safe money

5
FD has great site security which, paired with your mobile app makes accessing your funds easy but secure. Reviewed on: 30th March 2023
DB1995's avatar
DB1995

Great service

5
Have never had any issues, every time I phone they could not be more helpful Reviewed on: 30th March 2023
Megan Bannerman's avatar
Megan Bannerman

Good bank

5
Easy to use app and good customer service. Reviewed on: 30th March 2023
Jason Johnson's avatar
Jason Johnson

Great service

5
Consistently great service! The products could be better, but as a regular bank account it does the job. Reviewed on: 30th March 2023
pj18376's avatar
pj18376

Quick and responsive

5
Been a customer for years and have never had issues. Fraud alerts and security are great. Reviewed on: 30th March 2023
Robert 'Winky Jnr' Graham's avatar
Robert 'Winky Jnr' Graham

First Direct

4
I would highly recommend First Direct 1st Account Reviewed on: 29th March 2023
Jon Campling's avatar
Jon Campling

The Original Branch Free Bank

5
I moved to First Direct when they first opened as Telephone Banking long before Internet Banking which they embraced wholeheartedly later. I chose them because they did not waste money maintaining and staffing branches - if they looked after their own money I could trust them to look after mine. Experience has proved that they have the best customer service at the end of a phone which is always answered quickly and they offer a high interest regular saver to customers of their 1st account. Reviewed on: 26th March 2023
Diane Lammas's avatar
Diane Lammas

Always excellent service.

5
Every interaction with First Direct is positive. Any problems are resolved quickly. Reviewed on: 26th March 2023
mikef's avatar
mikef

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